Priceless Carpet & Grout Cleaning Services SA

4.8
based on 142 reviews

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142 reviews about Priceless Carpet & Grout Cleaning Services SA

Anonymous
verified email - 08 Nov 2013

Contractor rang prior to appointment, presented himself well. Inspected all rooms to have the carpet cleaning and informed on us on the method. We did move some furniture to make it easier and for best results, cleaner was happy to move other furniture. Also cleaned additional rugs. Very happy

Approximate cost: $165

07 Nov 2013

Had 3 rooms cleaned and i am very happy with the outcome, got rid off the dirt and stains in my gray carpet. Good value for the money. Recommend

Approximate cost: $80

verified email - 05 Nov 2013

Very good service, prompt and efficient. I was breaks impressed with the outcome. Wouldn't go anywhere else

Approximate cost: $120

verified email - 05 Nov 2013

The work was completed with as much detail as was possible in a friendly and personable manner. I would definitely use this service again

verified email - 04 Nov 2013

I had this company clean my carpets. The next day my carpet was covered in white patches. The cleaner returned to remove the marks while my mother inlaw was home. He was only there 15 mins and I have no idea what he did as it made no difference to the marks on the carpet.
Upon contacting the cleaner to discuss he blamed me and said he didnt know what the problem was. I asked him to return so I could show him the problem with his response being he would not return unless I paid. I explained that as a customer I wasnt happy with the carpets. He continued to blame me and kept telling me his equipment is the best. After trying to negotiate with him he informed me he was done with this and hung up on me.
This resulted in me contacting another carpet cleaning company who bent over backwards to assist me with this issue. They were also able to remove the marks on the carpet and informed me that previous cleaner had used to much product on the carpet. A very expensive carpet clean resulting in me paying two different people to get the result.
I would never recommend this company or use them ever again after the way I was treated.

Approximate cost: $100.00

Priceless Carpet and Grout Cleaning Service is serious about customer satisfaction and in saying so, we regret any negative feedback and attempt to investigate and amend all situations as hastily as possible as we stand proud by our work.

Upon this particular situation, there was negative feedback detailing the appearance of white patches upon the client’s carpet, upon this feedback, a technician was immediately dispatched to investigate and rectify the issue.

The carpet was steam cleaned again thoroughly FREE OF CHARGE after an inspection that confirmed the appearance of an unidentified residue. The situation seemed resolved at this time.

According to the client via text message, the residue had re-emerged as the carpet had dried later throughout the day, resulting in the technician contacting the client again immediately for further investigation.

Through the investigation with the client, the client stated and ADMITTED TO USING BAKING SODA TO CLEAN THE CARPET IN THE PAST. This had proved to be the source of the previously unidentified residue, which is not an acceptable method to cleaning a carpet. This method will only harm and damage the carpet.

On behalf of the company, our technician offered a return visit in which he would perform extensive measures to attempt to remove the residue, now that the source had been targeted. This could not have been performed free of charge like the previous visit since the source was not that of our technician or our cleaning products.

We regret that both parties could not reach a resolve in this instance.

Shazzbot1 06 Nov 2013

Are you aware they offer a 100% money back guarantee. Why don't you ask for your money to be refunded. I certainly would!

bernies823 05 Feb 2020

I've just had the experience as a customer of dealing with this brash guy Matthew. He seems to think that his business can survive without having to deal with customers!

01 Nov 2013

I had my couches and carpet mats cleaned, I have used Matthew before to clean my mattress, have to say I am very happy with his service and his helpful tips. Very professional and managed to book me in on short notice for the same day, would recommend him to all my family and friends in the future

verified email - 31 Oct 2013

Had two disgustingly filthy carpets cleaned. Did'nt expect them to come up like new, but he nearly did! Would definitely use him again and recommend him to others.

Approximate cost: $35

28 Oct 2013

I have my couch cleaned, house carpet steam cleaned and mattress steam cleaned.
Matthew was excellent and very professional at all his tasks, would recommend to anyone.

verified email - 15 Oct 2013

I had priceless come and clean my carpets in my house, they did a fantastic job on time and for a great price. We will definitely use them again. Thank you for great honest service

verified email - 15 Oct 2013

steam cleaned my 5 seater lounge, 1 rug and 1 bedroom carpet. Matthew did a fantastic job the lounge looks like new as does the carpet and rug. Could not be happier with the service i was provided.

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