52 reviews about St George Bank (Customer Service)

Anonymous
verified email - 30 Sep 2010

Very satisfied with the service and offers. Competitive bank, understanding the customers and their need!!!

verified email - 14 Sep 2010

WestPac is quite good, I would recommend you to go with WestPac especially if you have mortgage, because you can get full offset account. But for anything else WestPac can be quite costly.

verified email - 02 Sep 2010

I needed assistance to some inquires and I always receive a quick answer with a smile and very good customer service, the team their will answer all inquires at any time 24 hr phone service banking, GREAT!

verified email - 09 Aug 2010

Horrible customer service as in "you knew the t & c's at the beginning so bad luck". I can't believe they used to be known as the friendly dragon, we can now just refer to them as the Dragon of the banks. Please all existing customers out there make the effort and change banks and all potential customers you have been warned. They do not know anything about customer service.

lizp1 26 Aug 2010

Have to agree.... my partner was treated like a mere piece of dirt by the Loans Manager in the Canberra City office when he wanted to sell his home which he had paid off entirely, but sadly, it was cross linked to other investment properties. Had the woman been kinder in her dealings, we may not have felt quite so offended and upset, but basically her rudeness, officiousness and cold uncaring manner left us feeling terribly angry and upset. When purchasing a home, we took our business to another loans officer in the Bank and received much better service. St George really should look into the way some of their Managers treat customers, who should be valued and nurtured, rather than being treated like dirt!!!!!

verified email - 07 Aug 2010

Very friendly and knowledgeable service. Response time was quick and I had my Internet banking set up in no time.

verified email - 16 Jun 2010

Their service and assistance every time I enter the bank has surpassed any other bank.
I went into the bank to deposit a cheque from work and requested it to be released as their was a letter from my employer. I requested if my daughter could do the same as she also worked for the same employer and uses st George as well. They were so nice about it.

verified email - 01 Jun 2010

I have been with St George for about 10 years now, last year i had a bad day with my funds the chq that i had in didn't clear in time & i had 4 withdrawals come out, expecting the chq to clear and due to this i had 4 bounced payments, that was back when the fees were $45 ea i went into the bank to explain and to my shock the manager reversed three of the fees so i only had the one $45 debit for a payment made without the funds being in the account, so i would gladly recommend St George to anybody who asked for advice on banks

Anonymous
verified email - 23 Mar 2010

I am westpac customer and after they merged with westpac, i used St.George ATM and withdrawl of money was unsuccessful, so i visited St.George to talk or ask what should I do for next step. But when i talked one of representative in that branch, she immidiately said, 'go to westpac, it is not our fault.'
I was wondering why they couldn't survived in that industry...........................

Approximate cost: $0

verified email - 16 Feb 2010

I was a St George customer for most of my life, but left after being told by a customer service representative that my postcode belonged to another state and I must not know which state I live in. Very embarrassing for them considering I live in the geographical centre of the city.

Anonymous
23 Dec 2009

good iam happy with the services they are providing, its a great bank to bank with!!! iam happy with this bank will never think to switching to someother bank at any costs!!!

Approximate cost: $45

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