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Stain Busters Carpet Cleaning

Opening hours

Monday:

7:00am - 5:00pm

Tuesday:

7:00am - 5:00pm

Wednesday:

7:00am - 5:00pm

Thursday:

7:00am - 5:00pm

Friday:

7:00am - 5:00pm

Saturday:

9:00am - 12noon

Service awards

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Portfolio

Reviews for Stain Busters Carpet Cleaning (123)

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5.0
123 reviews
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118
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5
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0
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0
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0
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.9
michelleh259
1 review · 200 points
verified email - 19 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had the most horrible, tough pet stains, that no one was able to remove... until I met Terry. Amazing result! Fantastic customer service, friendly, knowledgeable and reasonable price. I will definitely recommend to all my friends.

Hi Michelle, Thank you for your kind words. It was a big challenge, but I explained to you on the phone, the steps that I was going to apply to fix this issue. When I got to your house, step 1,2,3,4, was applied and step 5 job completed with a good result. Well done for doing your research, and I look forward to see you next time. Take Care Terry

ashd981
1 review · 200 points
verified email - 19 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Extremely happy with everything! Terry is always amazing with his work and a very pleasant person to deal with. I will definitely be using his services again, and be recommending them to others :)

Approximate cost: $160

debbief962
1 review · 200 points
verified email - 17 Feb 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

"Terry" from STAIN BUSTER'S work is absolutely amazing. The results I recieved were nothing short of miraculous. Oil & Grease stains were completely removed. Job was done professionally & courteously. Terry is on top of his game using the latest equiptment avaliable. His wealth of knowledge in his field is also outstanding & commendable. I couldnt be happier with the results I recieved from Terry's work. I will most defiantly be using him again for all jobs in the future. Thankyou Terry.

Hi Debbie, first of all I would like to say sorry to you on behalf of all the professionally trained technician's for the experience you had with one of these many many cowboys that are out there. On the bright side thank you for your kind words, it was a pleasure to be of help, and I look forward to see you next time. Take Care Terry

rebeccad836
1 review · 200 points
verified email - 03 Jan 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My young children spilled red cordial in the living area and bedrooms. It was disasterous, the stains were huge. I tried to remove the stain myself but gave up. Because I was busy the stain was left two weeks before I called anyone for help. The stain was cemented into the carpet. I was sure I had to replace all carpets. I called Terry at Stain Busters and he was certain he could remove these impossible stains.
To my surprise Terry removed these locked in red cordial stains!!!! I was stunned. We do have pets and we live in a rental property and the amount of dirt that came out of our carpet was horrific. The result was carpet that was stain free and smelt fresh. The method used is different to conventional carpet cleaners. I have recommended Terry to friends. Don't try other gimmik carpet cleaners. I now wouldn't ever use anybody else.

Hi Rebecca, Thank you for your kind words. It just shows how important it is to check out a company before you engage them to do any kind of work for you. Well done for doing your research. Take Care Terry

catherinea647
1 review · 0 points
06 Dec 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

After trying other carpet cleaning "cowboys", Terry was a breath of fresh air. He was very thorough in explaining the process to me, and the end result was exactly what I had hoped. Would highly recommend Stain Busters.

Hi Catherine, Thank you for your kind words, It is not hard to do what you are trained to do and produce the best possible results. Very few so called carpet cleaners have any formal training, there is a lot more to carpet cleaning, then just a machine and some chemicals. I look forward to being of help to you in the future. Take Care Terry.

natashad691
1 review · 0 points
19 Nov 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry provided wonderful service and an exceptionally thorough job. Highly recommend! Thank you!

george-marlenee
1 review · 200 points
verified email - 11 Nov 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would recommend this business :
1) Prompt service within the hour of calling Terry
2) Miraculous stain removal...a very large area of red wine stain completely gone saving me the cost of a new carpet
3) Friendly advice
4) A very reasonable price Win win all round

amandah987
1 review · 200 points
verified email - 25 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry was highly recommended to get some stubborn stains out after all other methods were tried. He was quick to attend and got the job done where others couldn't. We can't thank him enough! Amazing job, thanks Terry!!

Amanda it was a pleasure to be of help. There is nothing better then a word of mouth recommendation from a customer who has experienced first hand the quality and the results that Stain Busters can achieve. Thank you for your kind words. I look forward to being of help to you next time. Take Care Terry.

sueg74
1 review · 0 points
24 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Terry for a great job on my carpets and removing the cordial stain that other carpet cleaning cowboys have told me can't be removed. Also thank you for the advise on further cleaning of the carpets and stains. Job well done and I will be sing your praise. Thanks Sue

Hi Sue, Thank you for your kind words. It was a pleasure to be of help. Yes you're right there is a lot of cowboys out there. Well done for doing your research and a recommendation from your friend to use Stain Busters. I look forward to seeing you next time you require my services, Take Care Terry.

ryant744
1 review · 0 points
16 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are a 7 days a week pharmacy so finding time to polish the floor proved difficult. Terry was more than accommodating working after hours. Terry is passionate about what he does and it shows in his work. Floors look amazing. He made sure we were comfortable with the aftercare also. Would definitely recommend him.

Hi Ryan, I am always here to help, Yes it was challenging but we got there in the end. The floors look great and keep up with the maintenance of your new floors. I look forward to being of help to you and your group of chemist in WA. Take Care Terry.

tyg
1 review · 200 points
verified email - 13 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Thanks for a great job Terry and for returning a second time to address the stains that resurfaced.

Lathlain, W.A.

Hi Tyrone, Thank you, the stain did not want to give up, and gave us a bit of a hard time, but in the end it had no where to go and had no choice but to give up. Look forward to seeing you next time. Take Care Terry.

abhayp
1 review · 0 points
08 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Here it goes like this, every time we need a carpet clean we google carpet cleaning businesses. We find someone other than we used last time and the one before, hoping this time carpet will be cleaned the way it should and obviously it wont, so we google some other company the next time round and the loop goes on, and i think its fair to say that many of the reviewers here may have felt the same way until we ALL found "Terry". He is a business owner with a vision, a great listener, he understands our carpets (low end to high end like silk/furr) inside out. With 2 kids around our carpet had stains from food, spills, panadol.. you name it, and they are all gone So anyone reading this review thinking of doing a carpet clean with any kind of stains and patches look no further than Terry. He is a Hard find. All the best terry with your business expansion, hope you find a right person to join your team (anyone looking for a carpet cleaning businesss pls call him). He is a wealth of knowledge and a cheatsheet he hands out to his customers will save you $$$.

Hi Abhay, Thank you for your kind words. You are absolutely right with everything you have just said. Every carpet clean is different, its almost like making a cake, every cake has a base ingredient, but the ingredient changes with different cakes. A professionally trained technician should know what ingredient is required to be use to produce the best results possible. ( blends of different chemicals ) I enjoyed meeting your family and kids, and it was a pleasure to be of help. Take Care Terry.

melissan980
1 review · 200 points
verified email - 02 Oct 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry from Stain Busters was not only professional, courteous and on time, he was also a pleasure to meet. He's friendly and helpful and really made me feel like a valued client. His advice and knowledge was extensive and there wasn't a question he didn't have an answer for. What I liked most, is he wasn't rushed. He didn't make me feel like he needed to get the jump done fast and move on to the next job... He sat down and explained everything to me before and after the actual carpet cleaning. He clearly cares, about his clients and about the service he offers. My carpets were thoroughly cleaned and he managed to remove some old blood stains on my white wool carpet that my cat left after devouring a rat! The last carpet cleaner I used didn't manage it, so I'm really impressed Terry was able to save my formal lounge carpet from that nightmare! I will use Terry for all my carpet cleaning needs in to the future. Oh, he also ensured there were no water patches left on my floorboards from his equipment to ensure no accidental slips. Like I said, he really cares! Highly recommend. He's the best.

For reference, I had the equivalent of 8 large rooms, a flight of carpeted stairs, a hallway and a very expensive large silk rug steam cleaned on this visit.

Approximate cost: $400

Hi Melissa, Thank you very much for your kind words. I love what I do and I love producing the best results possible. The best part of my job is I get to meet lovely customers like you. You also need to give your self a pat on the back for doing your research. very very important to do this in the carpet cleaning industry. Thank You once again for your kind words and I look forward to seeing you next time. Take Care Terry. ( The carpet cleaning industry is not regulated.)

rebeccaw997
1 review · 0 points
23 Sep 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We contacted Stainbusters for a vacate carpet clean, and they were excellent from start to finish!

Terry was lovely, very quick and responsive, and did a fantastic job in cleaning the carpets in our unit.

I cannot recommend them highly enough.

Thank you for your kind words, it was a pleasure to be of help. Take Care Terry.

lucym202
1 review · 200 points
verified email - 16 Sep 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry doesn't just offer the best value for money carpet cleaning service I have ever used - he is also a wealth of knowledge and genuinely cares about his work and customers.
He has rescued my cream-coloured carpets on two occasions now - completely removing a large amount of vomit the first time, and then automotive grease which had been walked through the house.
He is able and very willing to give great advice over the phone about what to do with the mess/stain while waiting for him to get to it.
He also did a superb job of cleaning and revitalising my much-loved but very tired looking lounge suite.
I cannot recommend Stain Busters highly enough - absolute top quality service.

Hi Lucy. Thank you for your kind words. It is always a pleasure to help. I hope all goes well with your move into your new house. Take Care Terry.

katherinep923
1 review · 0 points
04 Sep 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We needed our carpets and our white leather lounge suite looking perfect for a bank valuation. Terry was on time, helpful, friendly and his work was excellent. The 30 year old carpets are now spotless, and the leather lounge is now white again. Other companies / products we've used in the past haven't yielded results anywhere near as good, so I will definitely book Terry / Stainbusters again in the future. Terry also gave me a very helpful sheet on how to remove any future stains, before they set. I actually offered to pay him more than he quoted, since I was so happy with his work, but he wouldn't take it. Terry is seriously fantastic. I highly recommend Stain Busters / Terry.

Approximate cost: $300.

Hi Katherine, Thank you for your kind words. The very reason that Stain Busters is involved with WOMO is to show future customers that we care about them, and that we want to achieve the best possible results. I loved your two little dogs as well, we made friends very quickly. Take Care Terry

ryand873
1 review · 0 points
15 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had an urgent stain removal job first thing this morning, frantically googled trying to find someone and i had Terry here and the stain completely gone within an hour or so.. i was amazed to say the least. I thought my expensive mattress was completely ruined

Hi Ryan, Thank you for your kind words. Pat your self on the back for dealing with the issue straight away. Look forward to see you next time. Take Care Terry.

debbiew428
1 review · 200 points
verified email - 22 Jul 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry attended to a unit we have, our so called experienced Property Managers insisted that the carpet stains would not be able to be removed and told us we needed to totally replace all the carpets. Terry did a fantastic job and the stains were removed. I will suggest to our former PM and also our current PM that they all use Stain Busters in future. Awesome!!

Hi Debbie, Thank you for your kind words and for doing your research. It was a pleasure to meet you and to be of help to you. If I can be of help to you in the future please do not hesitate to give me a call. Take Care Terry.

denisj840
1 review · 0 points
05 Jun 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were contemplating replacing the sandy-coloured carpets throughout our house as they were just riddled with years of stains. However with a baby on the way we decided to try & save some money by seeing how they came up with a professional clean first. And WOW did they come up a treat!! We were so very happy with the end result - stains spot cleaned and and a MUCH cheaper alternative to replacing all the carpets throughout the house. Terry was an honest, genuine professional and we will certainly use Stain Busters again when the carpets need another refresh! Many thanks again!!

Approximate cost: $160

Hi Dennis, it was a pleasure to be of help, you should get a few more years out of your carpets. Thank you for your kind words and also for your business. I look forward to seeing you next time. Take Care Terry

dianeh543
1 review · 0 points
28 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry of Stain Busters runs a professional carpet cleaning business and has a proven record of successes with cleaning our properties over the years. We have challenged him with some of our requirements and he has shown how capable he is every time.
We can recommend Stain Busters without hesitation and found Terry to be honest and very knowledgeable with an easy manner.
We would never use any other company, why would we, would you?

Thank you Diane, It really was a challenge this time. The mattresses looked like they needed to be thrown out, with the amount of difficult stains that was on them. As you know I never give up, with my knowledge and the great products that Stain Busters has, we made the mattresses look near new again. Please be gentle with me next time. Thank you for your kind words, and I look forward to the next challenge.

verified email - 17 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Provide very professional, very thorough and affordable services. They are very accommodating. after they was done I know strait away that my carpet's was sparkling clean and smells so clean and fresh. I strongly recommend them to anyone and everyone they even clean a old recliner that was heavily soiled and now it looks almost new again.

Hi Jenny, It was a pleasure to be of service to you. The recliner needed a little TLC so of I went and gave it a little bit of a clean. Jenny I just love adding value to the whole clean, it puts a smile on my customers face, and that makes me happy. Take care Terry

rebeccal412
1 review · 200 points
verified email - 12 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Terry did a miraculous job in our office, where the carpet had not been cleaned in a decade and was heavily stained. It has lifted the appearance of our office enormously. I would recommend his services unreservedly. Don't hold back on the heavy duty clean if your carpet needs it - it's well worth it.

Approximate cost: $440

Hi Rebecca, Thank you for your kind words. It makes me very happy that your office carpets are looking clean, fresh, and stain free. I look forward to the next time you require my services. Many Thanks, Terry

gary-m975
1 review · 0 points
07 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent, Friendly service to an inner city apartment block - Will be using again. Terry came along and done two apartments in one hit and was able to work around another cleaner cleaning the kitchen.

Approximate cost: $200

Thank you Gary for taking the time to post a review. Its always a pleasure to be of help, look forward to seeing you the next time. Many Thanks Terry.

suek648
1 review · 200 points
verified email - 06 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks Terry for great service. This is our 2nd time we had you to our home and we will keep calling you back on a regular basis. I like how you get the dirt out of the carpet and not just give it a surface clean like most dry clean carpet service companies do.

Hi Sue, Thank you for your kind words, its a pleasure to be of help, and I look forward to seeing you next time. Also as soon as I can put the stain removal kit together I will you a call.

daniellek790
1 review · 0 points
26 Mar 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I called Stain Busters to remove red wine and candle wax stains from a cream couch and I can't speak highly enough of Stain Busters Carpet Cleaning. The service I received from Terry was exceptional, he was a wealth of knowledge and it was so nice to see someone take pride in the work and customer service they provide. My couch looks brand new again and I will definitely be calling Terry again when my carpets need a clean.

Thank you Terry.

verified email - 08 Jan 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Today I had Terry clean 6.5 carpeted rooms, 3 rugs and our leather lounge suites. Although I didn't have any visible stains due to the carpets only being 2 years old, the result is still wonderful. My white lounge doesn't look grey anymore either. Terry was kind enough to also spot clean a micro suede dining chair that had pen marks on it. Thank you Terry, see you again in 12 months.

stephanielouise
#15 in East Perth WA
1 review · 500 points
verified email - 05 Jan 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had stains that needed removal urgently, as the property is leased short term basis and also receives guest reviews. Terry was able to attend the property within the requested time frame and was also able to remove all of the stains. Very pleased with the work and would definitely use his services again.

karlo2
#4606 in
1 review · 300 points
22 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Bad stain on carpet , made much worse by us trying to get it out using vanish! Terry arrived on time and spent under one hour working on the stain. Although he couldn't actually remove the initial stain, he did manage to reduce the size of the damaged stained area, which looks a lot better than it did before he started! I would happily recommend Stain Busters to others. Thanks Terry.

Approximate cost: $150

verified email - 20 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

After almost four years trouble-free with our wool carpets, we had a major disaster just days before our house was to be listed for sale: our son was ill with a tummy bug and bright red Powerade ended up staining our light grey wool carpet. Panicked, I called some local cowboy dry carpet cleaner who just made it worse. Terry literally came to our rescue. He gave us good advice to keep the stain damp until he could come out here to treat it. Once he started working on it, imagine our surprise when the bright pink stain began to fade and then by the time he was finished, it was completely gone. I thought the stain was there for good. To be honest, Terry described how tricky food colouring stains are (especially with wool carpets!) and we are just so fortunate that he knows what he's doing! Terry is so knowledgeable and such a professional. I wish I could give him higher than 5/5 for service and quality. I definitely recommend him to anyone.

nicoleb58
#4728 in
1 review · 300 points
12 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Today I had five bedrooms, a lounge and rug cleaned. One of my children had a large patch of texta on 100% wool carpets. I had had "drycleaners" in to fix the problem previously which made absolutely no difference. Terry managed to treat the stain and remove it completely. I feel so frustrated I spent money at a large national drycleaning company previously and would highly recommend Terry with his knowledge in the industry. He was prompt, reasonably priced but most importantly gave the most exceptional service. The texta had been in the carpet for well over a year. I am MORE than impressed!