StarTrack delivered something from Bunnings to a parcel locker, courier rang me and said he was putting it in the parcel locker and I would get a code to open it.
I never got sent a code.
Lazy and careless subcontractors couldn't care less about their job or your package.
Well done Star Track! only the government could be this incompetent.

Approximate cost: $40

I was home during lockdown waiting for my parcel the whole day which was supposed to be an "express" parcel (I.e. according to their websites deliver within 1.5-3 hours). The parcel was on board the truck at 10:59am but it did not "arrive" til 3:50pm.

At 3:50pm, I checked my tracking record and saw that the delivery was "unsuccessful". I called up their number and had a bot say to me "no one was home at the time of the delivery". IT WAS DURING LOCKDOWN. MY WHOLE FAMILY WAS HOME...

I did not receive any texts/ cards in my letterbox so I called their customer service number to organise a redelivery for the next day. Who knows if they will actually deliver tomorrow. Best of luck to me.

Approximate cost: $350

StarTrack emailed and texted me that a parcel is to be deliver today. I live in a small unit and never miss the intercom call. Instead of someone ringing the intercom, I got a text message saying "we missed you and left a card in the mailbox". And there is no card in the mailbox. I think the parcel went straight to the local Aust Post to be picked up by customers.

They didn't delivery the package. But updated in their app as delivered. And asking me to contact sender. Worst service in Australia and spoiling the name of Auspost also.

Reference V8HZ13753208 [ref:_00D301GGce._5002v2u8PXT]

Approximate cost: $900

Worse courier. Attempted to deliver twice to my unit but apparently “there was no way to ring the door bell or mail box” seriously how incompetent and lazy can these drivers be? It gets absolutely worse because it was 4-5days pass the ETA and no notice of this occurrence by the courier. I had to check the tracking and call them up to find out what was happening. Eta on the 25th of November now i don’t even know when I’m getting my parcel. Worse courier in the world. Why does this company still exist?

Untrustworthy. Claimed to have attempted delivery - no attempt was made. I was waiting. No one ever turned up. When I complained, no response.

Approximate cost: $1

Do not use them. ‘Delivered’ something to me while I was out (despite it stating someone should receive it) and left it on my porch. It was stolen and now they are refusing to take responsibility.

Made a booking for pick up which never arrived. Look at all the 1 star reviews and the comments made, we can't all be wrong. Simply, use another courier, such a shame Australia Post owns Startrack, they obviously have nothing to do with the day to day running of Startrack.

The worst company ever.
Constantly loses my parcels and does nothing even to try to find them.
Shame on you Startrack!

I had a consignment to be delivered to me today. I was at home the whole time. while sitting I received a message saying they attempted to deliver my parcel and that they left a card on the permise! which is a big lie as I was there the minute I received the message. I call startrack customer service and tell them that I have just received the message and asked them what happened they say we can redeliver tomorrow. I said but i just received the message and asked if they could call the driver to deliver my item. They said they couldn't. I mean what sort of a terrible service is this!