Saw the delivery guy turn up, stop his van for a second and take off again. He didn't even get out. Now my parcel is at the post office and I'm being told no one was home. Funny as there was three of us watching and waiting for him to get out. Piss poor service.

Absolutely not. Items never delivered to address, always to Post Office, never a note awful

Here is the email I sent to StarTrack, so you understand what these couriers are like:

"I have been home all morning, and no one rang on the doorbell or knocked, though I have been inside the house all day, along with a friend, who also never heard any knock or the doorbell being rang.

"I am quite upset that, instead of signing for the delivery at my door, I now have to track off to the post office to get my parcel. This is not what I paid for.

"There is no slip in my postbox out the front, either. If I hadn't have looked online, I would never have known that the parcel was at the post office, and still been awaiting delivery!

"I am quite angry, as this has taken 47m out of my workday. This is not acceptable."

They claimed that they would investigate the issue within 10 business days, but weeks later I had to contact them about it, twice, before I got a response. Allegedly, they discussed these issues the courier in question so "human error" wouldn't happen again.

Also, despite it clearly being their fault, they also refuse to pay for a refund of the delivery cost, let alone my wasted time.

Not acceptable. The company needs to pull up its socks, and start treating the customer with respect - this should be followed by all staff, starting with the couriers up. The "policy" of not refunding non-delivery needs to be urgently reviewed.

I had been waiting for a parcel to be delivered by this company today. On one of my visits to the letterbox I discovered a card in my letter box saying that a delivery had been attempted and that I needed to go and collect the parcel from a post office that is in the opposite direction of my usual travel. I rang the company and was told that something might be able to be done if he had not already been to the post office. If the parcel had reached the post office then nothing could be done. She was "Sorry". Her "Sorry" did not take the amount of time that I would need to spend collecting the parcel. I contacted the company and they are going to arrange to have the item redelivered. While I was resolving the matter with the sender we discovered that no provision is made to give special delivery instructions. If this facility had been available then maybe the situation would not have occurred. I spoke to my neighbor about courier companies and he told that he did not have a good opinion of the company. My impression of your company today is that it is a can't do company that I will avoid in the future.

WOW! What a disappointment. Had a dlivery from this company and I received it, parcel damaged, contents broken and no apology from the courier. I refused to sign off the goods and received a mouthful from the courier, who then drove off like a moron.
Unimpressed with his, and their customer support service

Not only did the courier company tracking email come through my junk folder, the site itself looked dodgy and made me think it was a fake. The site showed me that an attempted delivery was made at 12.02 which must be wrong. No letter was left about attempted delivery. Nor the package. Rung up after 20 minutes of being on hold that the drivers didn't read the label that it could be left by the door. Number 1 i never said it could be left by the door, 2 even if i did why didn't they seeing it was on the package, would have rather had it left by the door risking someone steal it then the rest of my story. They f_around on the phone saying to leave a note at the door, which i must say was written in haste. Apparently my precious parcel could be.
1. Lost
2. At the airport
3. My local courier post office
4. Stolen by someone
5. In their van
6. 'we'll look for it'
Oh and no card was left to tell me anything, the lady ended up ringing back to say the drivers put it back in their van unsure, and yet again no card was left to tell me this.
After waiting a few days with no apology a torn up delivery package arrived on the middle of my driveway. Not near the door or letter box at all. Thank you for ruining my week.

Just don't ever ever ever go Star Track Express. From the website to the phone service to the delivery to the email being sent to my junk folder. This is a shock horror company.

got my products a little over the time they said it would arrive but nothing was broken, damaged or lost and im happy with service given, id go through them again

They have a tendancy to bugger up your post. In which causes more drama that what the item is worth. The team memebers however, were trying to be as helful as possible and recitfied the problem as soon as they possibly could. Theyre not too bad, better ones out their though!

Hopeless in every sense of the word. Not the drivers they are good its the administration. Its taken me over 17mths to get a permanent authority to leave, the paperwork was submitted so many times my us and fedex, Dont ever call them you will be on hold over an hour to just get the run around. If you are a normal customer and you are not home then they take back to the depo in Dandenong and you have to drive all the way there to pick it up.

Pathetic service! What a waste of time!!
I ordered something online and should have been delivered in 24 hours. Initially I was impressed with the service when I received confirmation email & link to track delivery process online. All was going well until 12 hours later when my parcel arrived at their Melbourne depot and it was decided my address was "invalid". It took numerous calls to both this courier company and the the online business I ordered from to get it through that my address was valid and had been for 35 years!
Apparently the truck driver had decided my address was invalid and didn't even take it to his truck, let alone use a GPS to locate me. Then I had to wait the lengthy process of having my parcel get returned to supplier before another would be issued for delivery. This also took several phone calls to follow up and get sorted. It should be noted that the supplier has had many other complaints about Star Track and are now looking for a new transport service.

Finally my product arrived 2 weeks later! But I was not happy as it should have been within 2 days!!