Ever since Australia Post took them over there has been no Delivery service at all.
They will no longer deliver to your door and expect you to drive to their depot or a Post Office for self collection which is NOT DELIVERY!.
Also VERY EXPENSIVE!
They Do Not answer e-mails!
Online tracking is inaccurate/deceptive!

Approximate cost: $149

consignment note number S4Q04785.
Startrack made no attempt to deliver the consignment as per our instructions. This was verified by CCTV coverage. The area and only pathway to the delivery point is covered by five CCTV cameras on our property and four from our neighbours'.

A Startrack card was left at the side of the house instructing me to collect the consignment at a post office which would entail me walking approximately 6 kilometres or via public transport, travelling by which would take nearly two hours each way.

I telephoned Startrack and spoke with "[redacted name]" who was not helpful and basically told me that it was my problem not hers. I demanded to speak with her supervisor. After a long wait on hold, the call was picked up by "[redacted name]" who basically told me the same story and despite the consignment not being delivered as per our instructions, Startrack had no "procedures" in place to remedy the situation. His entire tone was demeaning. I requested to speak with his supervisor as he, [redacted name], apparently did not have the authority to resolve the non-delivery. He informed me that he didn't have one. I queried that he is the managing director of Startrack, to which he did not respond.

It would be apparent that Startrack have committed fraud by their non-delivery of the consignment and have uttered a false document purporting attempted delivery.

WRQZ00003822
Expected delivery around 16th may. Still nothing 18th may. Checked site says delivered 16th May. Someone home all day 16th. No knock,no card,no message. Called StarTrack told the package has been sent back to WA! Could no explain why, who ordered the return or offer any explanation, told to call sender. Sender is now returning the package using different courier. StarTrack is NOT a courier service it is a joke.

Booked Startrack through Interparcel service. After two days they still had not come to collect the consignment (I am in Sydney metro) and apparently they could not contact the driver at all to determine a pickup time. I gave up and booked another courier. Absolutely pathetic and will NEVER go to Startrack again.

The time it took to arrive from the departure point was fine, however, from there it all falls apart.

They deliver in the middle of day, which by itself is not a problem, but if you are not there to receive it, like most people who work normal hours, you have to arrange to pick it up. Here in Port Macquarie that is 'only' between the hours of 8-9am and 3-4pm with is pathetic and again, not much good for people who work normal hours.

You can arrange for it to be redelivered, but unless you go onto their website and book it in before 6.00pm, you have to wait two days before they will try again. Again, this is pathetic service.

Approximate cost: $150

Infuriating company to deal with. Horrible customer service a [redacted due to generalisations] A person states they are investigating to find out where the item is and then states that it has been delivered when it clearly hasn't. Not sure if the employees were going to steal the items or too lazy to deliver so they marked it as delivered and who knows what they were going to do with the items? USE THIS COMPANY AT YOUR OWN RISK.

Ordered a parcel 2 days ago express posted, online tracking said it was to be delivered today.
I started working around 10 AM, at 1:30PM i get a message online saying that couldn't deliver it because my premise was closed. Well it obviously wasn't.
It went back to the deposit instead of my local post office,
Sounds to me like they didn't even come to my area or just straight up lied about the ''with a courier'' to fit their quota of express postage.

Might aswell go standard as they said i won't get the parcel until the day after tomorrow..
Bloody terrible.

Why does it take OZ Post disguised as StarTrack SIX days to deliver in Australia an overseas parcel from China that took three days via Singapore to Botany AND OZ POST STARTRACK HAS STILL NOT DELIVERED AS THE PACKAGE IS IN THEIR HANDS. THIS IS NOT SERVICE.
I will be making an Official Complaint too UPS in China as they have made a big mistake of using this incompetent company for their total failure to perform. We use UPS as a global account and they deliver, and Star Track stinks NEVER AGAIN.
We will also post all the details on the Chia site to warn people not to us UPS for parcels to Australia as OZ Post is involved and that means business loss or failure for China goods and
Whys does it take Star Track more than SIX days to deliver a parcel from Botany to Mannering Park in NSW only 100 kilometres at worst??????? And UPS only three days from China via Singapore to Australia. And Qantas is their partner, another looser airline.

Item showed out for delivery from 9am. I waited all day for it but it never came. Checked the box and no card. Called them at 6pm and their customer service closes at 6! What kind of courier service keeps bankers hours? This one. Do not use them.

Rubbish.
Claiming no one was home for delivery when It was 8.38am and I had not left the house. Another two days to re-deliver. This is for their so called 'PREMIUM' service. Rubbish service from a rubbish company.