The Drain Man

4.7
based on 177 reviews

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177 reviews about The Drain Man

verified email - 27 Aug 2014

Luke & Gavin were a credit to their company. Prompt, courteous, did an excellent job, very clean & explained everything as they went. Would definitely recommend "The Drain Man".

Approximate cost: $1,000.00

The Drain Man 06 Oct 2014

Hi Stephen, thanks so much for taking the time to send us your comments on our services. It is greatly appreciated. We are so pleased to hear that Luke and Gavin lived up to their usual high standards and got a great result for you. Pleased to hear you will recommend The Drain Man to others. We will pass on your feedback to the guys.

verified email - 30 Jul 2014

Peter South Caulfield
Old house built in 1928 with blocked sewarage line with upstairs renovated in 1970's to include 2 bathrooms etc. First along came Luke who did a thorough job of mapping 40m of lines, clearing and determining where relining was required. Not an easy task as having tried all points of entry he had only one choice and that was to remove the downstairs bowl to complete as this was where the main blockage occured. Then Kieran and Chad appeared to do the relining in 3 points through 2 days, this was because upstairs joined at different points along the main line. This was completed as fast as they could will little inconvenience since one reline had to cure overnight and blocked main line for that period. All the guys mentioned were courteous, professional and completed their work within minimal time frames with the end result being the line cleared and relined where required. Frankly the guys were great and have given me a new appreciation of my unseen underground sewargae line and the entry points from various points in the house. To fix by replacing would have required a massive effort including digging up under the house which I am sure would have been a massive task and involved major inconvenience. To all thanks for a great job with as little inconvenience as possible.

The Drain Man 30 Jul 2014

Hello peter. Thank you kindly for your review of our services. We really do appreciate the time you have taken to give us feedback on what we did for you. We are so pleased that you got a great long term solution for your drains and that we were able to do so with minimal inconvenience to you. And yes you're right, digging up drains under your house would have been a nightmare. You were smart to choose the relining solution.

verified email - 30 Jun 2014

I had been having problems with a sewer blockage for some time now- my plumber initially came in and plunged the drain hoping the problem would be solved but it continued to be a problem when using my sink, washing machine, toilet, shower, dishwasher etc

It worsened over the past fortnight- down to very short showers and laundromat-ting! As my plumber was interstate, I thought I would wait for him- he had suggested that we dig up my backyard on his return.

However, in his continued absence, as the drain was about to overflow, I called 'The Drain Man' yesterday (Sunday) hoping that the equipment that firm uses (drain clearing machine, in drain camera with recording/locating equipment, water pressure jetter etc) would identify exactly where the blockage was... and hopefully find an alternative to digging up the whole or part my courtyard paving!

And the wonderful Luke found the problem today (Monday). He arrived within the allotted time and with the camera/water jetter equipment found the blockage occurred on my neighbor's property under a new artificial grass installation where a new pipe had blocked off my drain. Luke investigated next door, liaised with my neighbor and her plumber- beyond my expectations. It took 1.5 hours.

I am SOOOO happy with Luke's work and investigation.... and thrilled that my backyard won't be dug up. I celebrated with a 5 minute shower! Thank you Luke!

Approximate cost: $570.00

maureenk1 01 Jul 2014

Great review, I really enjoyed reading it, and will remember The Drain Man, its good to know, maybe I might need this service in the future...Thanks..!!

The Drain Man 01 Jul 2014

Hi Liz. Thank you so much for taking the time to share your experience of The Drain Man with us. We are so pleased you were thrilled with Luke's work on your drains. We pride ourselves on both our expertise and the advanced equipment we use to get the best result we can for our customers. And yes, we like to avoid digging up drains wherever possible as it's often so unnecessary as you discovered for yourself. BTW, Luke shared his experience on your job with the rest of our plumbers at the weekly team meeting and he was very proud that he could get you a result, without digging and save you so much extra expense. Hope you enjoy the hot showers for years to come!

lizj12 01 Jul 2014

Thanks Maureen and Brendon- I forgot to mention how impressed I was in being able to watch on Luke's CCTV what the camera was seeing in my drain (not nice, by the way!)- and that Luke recorded it on a memory stick which I can get if needed in my quest for cost recovery. Very excellent/impressive/amazing.. and another great shower this morning!

verified email - 30 Jun 2014

Keiran and Jamie came right on time at 7.30 and got into the job straight away. They were very efficient and quickly located the blocked area. They were able to track the drain which went in a different route to what we had thought.
The technology is amazing. They were able to visually confirm other drains were in great condition despite us living in a densely treed area.
Yes a little expensive but in1 1/2 hours solved out problem
Money well spent.

Approximate cost: $570

The Drain Man 01 Jul 2014

Hi Carolee, Thanks for your very kind words on the work that Kieran and Jamie did for you. We do try to work as quickly and efficiently as possible and our camera inspection is what enables us to locate the cause of the blockage quickly and clear it as fast as possible. (We don't like trying to guess where the problem is.) And it's great to hear that the rest of your drains are in good shape. Again, thank you for sharing your experience, we will pass it onto the guys.

verified email - 13 Jun 2014

We had 6 lines laid in a complex drainage project of 4 days duration. In drain management terms, given the age and deterioration of our drains, this was a major project.
Andrew and Matthew were fantastic, hard working, and professional and we are thrilled with the outcome.

The Drain Man 17 Jun 2014

Hi John, thank you taking the time to give us your feedback on how our team delivered your drain relining job. We greatly appreciate it. We're very glad to hear that you were so pleased with Andrew & Matthew's work and we have passed your comments on to them at our regular team meeting. Your comments provide us the inspiration for all of us to constantly strive to deliver the very best service and results to all our customers. Once again, thank you.

26 May 2014

I had an ongoing problem with a sewerage smell coming from under the house of a rental property. I had two different plumbers look at it. Each had their opinion as to what was wrong. Neither fixed it and I had to pay their charges. After hearing an ad on 3aw, I call The Drain Man.
Ben was on time, polite, helpful, kept me informed with what he was doing. I was very sceptical about his ability to fix the problem, given my previous experiences. Ben fixed the problem, and it has not reoccurred again - it has been 6 months since he attended. I would happily use them again. Thank you, Ben.

Approximate cost: $400

The Drain Man 27 May 2014

Hi Kay, Great to hear that not only did Ben do a good job for you but that the result is still working for you 6 months later. All our team pride themselves on doing the best possible job for our customers and we greatly appreciate you taking the time to let us know your thoughts. Kind regards

verified email - 24 May 2014

The walls in my house are cracking in certain areas. Had my builder inspect under house and he found that it was very wet in areas. He suggested getting my drains checked. I used google to find The Drain Man. Making the appointment was easy, staff member was very professional and polite. Luke and Jamie came out they arrived an hour early which was fine, they checked all the drains and sewer, communicated with me on costs what they had found, they showed me the camera/tv screen so I could see myself. A quote was given there and then for work to be done to repair a storm pipe. Luke and Jamie were very professional, friendly and really new what they were talking about. Thanks.

The Drain Man 26 May 2014

Dear Merrilyn, Thank you for your kind words regarding our services. We are so pleased that you found The Drain Man lived up to your expectations and that Luke and Jamie did an excellent job for you. We are very proud of all our team members who continue to strive to do their best for all our customers.

verified email - 08 May 2014

On Monday 14th April I used the services of The Drain Man for the first time & I want to sincerely express my complete satisfaction with The Drain Man & in particular with your staff member Andrew who acted in a very professional manner from his arrival until departure. His approach, appearance, friendliness & explanation of the procedure & the costs involved made me feel very comfortable & without any doubt that he knew his job very well. You are to be commended for having such a great staff member in your employ. Kieran came on Tuesday 15th to complete the job & once again I was very satisfied. I engaged the services of The Drain Man because of hearing your advertising on 3AW on Saturday mornings & it is my intention to call them this coming Saturday 26th & give The Drain Man a big plug ! Thank you to The Drain Man & thank you Andrew.

verified email - 08 May 2014

Our first contact was from Ben, who was at our place from about 8.30am until after 5pm. He worked non-stop assessing the problem, clearing all drains and quote for the further work needed. We were very impressed with his attitude and determination to ensure a top job. Following that, we were serviced by several men over a few days, as they inserted the lining necessary to completely seal and isolate the system from future problems. Again we found a total commitment to excellence with very polite and obliging attitudes. They left the place spotless, after what was necessarily a huge job. We have recommended The Drain Man to a nearby neighbour who need similar work done.

Anonymous
verified email - 24 Mar 2014

Blocked Drains, rang Brendan on a saturday morning, and have Shaun, one of this training plumbers out on site that afternoon, fix the problem with in 1hr.

Approximate cost: $395.00

The Drain Man 25 Mar 2014

Thanks for reviewing The Drain Man. Yes we do emergency work on weekends and Brendan (the original Drain Man himself) usually takes the calls. We are pleased even our trainee plumber got a fast, good result for you. Thanks for letting us know!

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