The Drain Man

4.7
based on 177 reviews

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177 reviews about The Drain Man

verified email - 18 Feb 2014

Had a blockage in a storm water drain pipe. Was extremely impressed with the professional way Ben went about his task.
He kept us informed with what he was doing, showing us the camera view and describing the processes he was using to clear the substantial blockage- which included several rocks larger than a golf ball! Extremely efficient and polite service. Would not hesitate to recommend.

Approximate cost: $400.00

The Drain Man 19 Feb 2014

Hi Mariel, thanks for your review of The Drain Man. We really appreciate you taking the time to give us your feedback on our service. We are very pleased that Ben delivered the kind of service we strive to achieve for all our customers. Glad those rocks are gone for good now. And we appreciate your recommendation to others, Kind regards

verified email - 10 Feb 2014

The drains are now fine, and we were able to have the re lining done at half the cost of digging up the drain

Approximate cost: $1200.00

The Drain Man 19 Feb 2014

Hi Malcolm, Thanks for the review. We appreciate it. Glad you were happy with the relining. And yes it's not uncommon to cost less than half the price of digging up your drains and it saves so much hassle too. Again, thank you. We appreciate you choosing our service

verified email - 17 Jan 2014

Ben from the Drainman arrived at 6am Friday morning to clear a kitchen disconnector trap on a rear wall of my house. Nothing was a bother. I couldn't have hoped for a more friendly guy who ensured this "elderly" knew what was being done and why.

A metre down,using CCTV, he identified tree roots,grease and fats were the cause of the blockage. Ben also checked the sewer drain and storm water drainage. No probs there.

Within two hours problems resolved he headed off.

Thanks Ben you and The Drainman deserve a pat on the back for being so friendly and getting the job done in a coupe of hours without any dramas.

The Drain Man 17 Jan 2014

Hi William. Thanks so much for your taking the time to tell us about your experience with The Drain Man. So pleased that Ben got the kind of result for you that we always try to strive for, for all our customers. We really appreciate the feedback and will make sure it is passed on to Ben. Thanks again from everyone here at The Drain Man

verified email - 03 Jan 2014

Had blocked stormwater and also had blocked sewer issues in the past. Ben carried out a CCTV inspection on all drains and found tree roots in the sewer pipe and a broken section in the storm water drain in the backyard. He explained all that he was doing and gave me options on how to have things fixed. I got a quote to have a section of the sewer relined which I will get the Drain Man to do in the near future. He cleared the blockage in the stormwater which no other plumber would have been able to find without a lot of digging, also checked and cleared the blocked downpipes. Ben was fantastic, he made sure that all drains were cleared and working before he left. A big plus was that the dog loved him as well. The best thing is that I will no longer dread hearing rain fall as I know my stormwater system will now cope.

Approximate cost: $1300

The Drain Man 21 Jan 2014

Hi Donital, Thanks for reviewing The Drain Man on WOMO, we value your feedback. We are very pleased to hear that Ben's work was up to the standard we expect of all the plumbers on our team. Glad that you will no longer dread the sound of rain and your drains are now working fine. And very pleased to hear your dog approved of us too!!!

verified email - 11 Dec 2013

I am a plumber and needed drain cleaning service for blockage at a car large dealership, Ben from The Drain Man gave great service and knowledge, we discovered the problem and fixed it,

Approximate cost: $1400

The Drain Man 12 Dec 2013

Thanks for your feedback Rob. Always appreciate getting a positive review from a fellow plumber. Glad that Ben got you the result you wanted. Happy to help you out with any more challenging drain clearing work in future.

verified email - 23 Oct 2013

A blocked sewer pipe which had been attended to by 3 other plumbers was cleared within one hour by Rob and Todd.
They were both very efficient and cleaned up at completion of the work. An immediate quote for relining the pipe was accepted and booked in for the following week

Approximate cost: $6500

The Drain Man 24 Oct 2013

Hi Graeme, Thank you very much for sharing your review of The Drain Man on WOMO. We are so pleased we were able to get a great outcome for you, particularly after the other efforts had failed. It is not unusual for us to be called to clear drains or sewers other plumbers simply can't clear as this is our specialist expertise. We just wish more people called us first, rather than last as this would save them so much more time and money. Will pass on your thanks to Rob & Todd.

verified email - 17 Oct 2013

A plumber, Ben, came from the Drain Man and cleared my drains today. He did a wonderful job. I am very satisfied with the service of The Drain Man from first contact to job done.
Ben completed the work effectively and efficiently. He did not waste any time and he encouraged me to observe his work, whereby he explained and demonstrated everything. I was really pleased to be treated like that. He has a lovely manner. My dog liked him too.
Thank you for your professional and caring approach,
Regards,
Kay C

The Drain Man 24 Oct 2013

Hi Kay, thanks for taking the time to review The Drain Man. We greatly appreciate it. Glad you found our work meet your standards across the board. Ben is a excellent member of our team who all strive to deliver the superior service we strive for with every customer. And so glad your dog liked him too!

verified email - 11 Oct 2013

I had not slept for 2 weeks while it was raining in Melbourne. My storm water was blocked. I am a busy professional and wanted it fixed. I called TDM and was surprised at the cost. They were not the cheapest but I wanted a quality job done. Sean [Shaun] was like a pipe surgeon, he did an a great job! On time, professional, knowledgable and efficient. My drain is cleared and I can sleep again in even the heaviest downpours! Peace of mind is priceless and I wholly recommend TDM. Yes the cost seems expensive, but what TDM achieved in 4 hours would have taken a regular plumber all day and alot of mess!! Refreshing to engage professional tradespeople. Well done!

Approximate cost: $1400

The Drain Man 15 Oct 2013

Hi Anthony. Thanks so much for taking the time to review The Drain Man's services. We are so pleased you found our work to be of the very high standard we always strive to achieve. Shaun is one of our highly trained team of drain clearing specialists and he is as proud of his work as we are of him. In regard to our prices, we often say, "it's easy to be the cheapest, but it's much harder to be the best". We often find it's the APPARENTLY cheaper suppliers who end up costing you more in the long run, because they take so long to solve the problem. Glad you are sleeping well now the drains are clear. Pleasant dreams!

09 Oct 2013

Drainman was contacted to clear a problem sewer for us. When booking we were given a four hour window of when they would attend, but also informed we would get a phone call prior to arrival. Luke rang us about 30 minutes before arriving which was good. Job was eventually completed, and Luke continued to explain what he was doing and what the on going costs were. The job took a little longer than expected, but this was not caused by lack of work/effort by Luke. Overall we were very happy with the service, and Luke did a great job and explained everything in layman's terms.

Approximate cost: $1100

The Drain Man 10 Oct 2013

Hello Andrew, Thanks for taking the time to send us a review of our work. We greatly appreciate it. We are so pleased you are happy with the work that Luke performed for you. Sometimes its hard for our customers to understand what we are doing deep underground in their drains, so we always strive, as best we can, to explain it clearly. We are glad that we achieved that goal for you

verified email - 27 Sep 2013

Sewer leaking and running under house. Ben came and found the problem to not be on our property and called the water company for them to come and deal with.. I didn't have to do anything Ben did it all for me... Thank you Ben and Drain man

The Drain Man 03 Oct 2013

Hi Annette, Thanks for your feedback. Good to hear Ben helped you out with your sewer problems. It was a pleasure to be of service to you and please don't hesitate to contact us if we can be of any more assistance to you.

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