I should have known better before signing up for a mobile contract with Virgin - I've suffered through their Broadband access for two years.
Terrible service - I ask questions at their helpdesk (online) and get told that it's not their problem. Repeatedly. Well, since I'm asking how to set up YOUR mobile which YOU sent me so I can use YOUR internet on it, well think they might help a little don't you? Even once I've got the internet set up properly on my phone (by myself, may I add), it barely works. I mean, it's worked twice in 6 months. C'mon.
Reception is terrible - no matter where I am. The phone connection drops out constantly. Sometimes I can't even get a connection to start with. Most of the time I can't hear the person on the other end.
My friends and family all understand my Virgin jokes. When I'm standing next to them and they say something I don't want to hear (like, it's your turn to shout us, or, you need to wash up) then I say, "Sorry, I'm on Virgin" and they all understand it means that I can't hear them! Ha ha.
The only thing Virgin do properly is send out a bill. Once my contract is over, never again Virgin.

Approximate cost: $26/ month

Store people were fine to deal with, connection in Adelaide is FAR BETTER than 3 and vodafone. However sometimes it takes a while for the internet to load. Customer service is great though. I've been with them for 4 months and have been pleased.

I bought a phone and the stuff were very friendly and helpful. The went out of their way to get the modal and colour that I was after

Approximate cost: $899

Good customer service. Happy with their care in listening to concerns you may have. Good value for their Bean Counter plan.

Approximate cost: $25

I am on the Bean Counter plan, which gives you great 10 cent a minute calls, & 10 cent texts. This credit lasts for 45 days, so long as you top up before the end of your 45 days. Virgin sometimes have a cliche in their system, where they top up your account before the expiry. This was my gripe.

Approximate cost: $25

Currently been with Virgin for about 3 years. Love their capped plans. Any problems that I have had have been quickly sorted. Main problem is that their call centre is overseas, which can make it difficult to understand the people that you are talking to - but this seems to be the norm for most places these days anyway.

Ive had problems with my phone but thats a manufacturers fault, the staff at Virgin have always helped me out and fixed alot of my problems on the spot, no questions asked

Approximate cost: $170

I dont use a mobile phone as much as most - I prepay with Virgin and find their rates very competitive especially doing it on the net. Once when I lost my phone they were very helpful with their advice.

i bought a "VIRGIN MOBILE" brand "VMX" prepaid phone with for $39 about a month ago and its great, and it even has a colour screen, 3G internet, 2 megapixel camera, so i dont know why anyone would want to buy any other phone. it works really well and i only spend $29 your cap and get heaps of prepaid credit and free talk and text to my husband (hes with virgin mobile).
i switched from optus, who i have had the same number with for nearly 9 years to get this deal. i did not find any other providers who included internet for as cheap as $30 and free talk and text. this is great

Approximate cost: $39

my mobile and my husband just suddenly broke and we called the service hotline and the staff was very friendly in assisting us what's wrong with it and helped us set it again in a short period of time :).