I have been with Virgin Mobile and Virgin Broadband for over a year now and find their service always good. They are the go to guys when I can't work my smart phone and are always happy to take time out to fix what I have broken on my phone.
I had trouble with my broadband at some stage so was advised to send in the modem for replacement. The one i got back was even better.
I like there rates and as my husband is also with Virgin it is free to call or text each other.

I had to get a new mobile phone because I was leaving my job and had to relinquish my business one. The boy at Virgin in Swanston Street was really friend an helpful. He spent about an hour and a half with me and downloaded all the info I needed for me so I wouldn't have to do it. Wish I could remember his name - I've referred a few people on to him.

Virgin is fantastic. I've been with them on prepaid for around eight years and have six mobiles on virgin - simply becuase they often have great deals where it costs as much to get a new phone with credit as it does to top up your current one! Extra phones never go astray. Their prepaid plans have a lot of option; free text virgin to virgin is great f you have kids and 'motormouth' packs for those who talk a lot. They have some great cap deals; around $400 of credit on a $29 CAP which lasts thirty days. Never had a problem getting through when need customer service and they have great little things like a number to call if you need to 'get out of a situation' - they talk you through it and tell you what to say!! Virgin are awesome on prepaid deals and service. Stress free, cheap, reliable, consistent.

I've been using Virgin mobile on a contract for over 3 years. (Yes I renewed) and now we have a working Optus tower I can't complain at all. Service is good and the plans are better value for money than the other 2 available big providers. We don't get Vodafone or 3 here so I can't add them in to compare.

Approximate cost: $29

Service range is average, but the range and prices of plans are very good. Range of phones and accessories is also good.

I was with virgin for 2 years under contract I was really disappointed with customer service, and mobile coverage. I would not recommend virgin to anyone

I have used Virgin Mobile form the past 2 years now. My mobile calls drop out frequently until I notify Virgin Mobile again. You need to complain about their service before anything is done to your expectation. They are in the end interested in customer loyalty, at least some of their staff are anyway. If you are willing to put up with call drop outs would recommend.

I've been with Virgin Mobile for several years and I've found them to be very good value for money. I have prepaid mobile, and they have a good range of plans and the flexibility to switch between plans online very easily. The coverage doesn't quite come up to Telstra standards at times, but since I don't walk around with my phone stuck to my ear constantly, it doesn't really affect me.

The actual mobile plans etc are great, as long as nothing goes wrong such as when a phone is lost it took 10 days to block the lost SIM and 4 weeks to get the new sim working (problem at their end) although they gave $80 discount in the end, but that only paid for all the calls i had to make and the many hours spent on the phone. Other than that they are ok.

I recently signed up with virgin and the really impressed with their customer service. I was previously with Telstra and was really agitated with their service. Virgin is really leading the way for customer service and value for money