Recently I dropped my mobile phone in the toilet. I took it to the Virgin kiosk in Southland and was told that it was dead and I needed a new phone. I asked the guy if he could import my contacts from the old phone to the new one but he said "no". I took the old phone home, put it into a bag of rice and it is as good as new. I had to get a friend to import contacts for me. Really disappointed as there was need to get a new phone at all.

Pros: value for money, fast optus 4g network, international calls/text/mms included, unused credit rollover

Cons: relatively small data allowance, 2 yr phone contract

love the data rollover options. sim card worked with my existing phone which was good. also happy with the free virgin to virgin calls.

Have been happy enough with the service, Im on a pre paid service so it makes it better for me as I don't use the mobile a lot. Sometimes the coverage is not that good but it is better than it used to be

I signed up with virgin for two years when I bought my first iPhone and I will never use them again. They were very unreasonable and the service was shocking. I ended up going to the ombudsmen and got out of my contract.

Customer service is poor due to language barrier and not being able to think outside the box they live in.

Promotions are really good and virgin have good deals and value for money.reception and data speed is good and never have to wait when u call their contact centre but you do have to pay to call for help.

Approximate cost: $40

Phone service is cheap with them, but what's the point of having any service, cheap, or even free, if people can't call you, important calls drop out, in fact any and nearly all calls drop out. This coming from someone making calls when very close to the CBD, and inner city, where coverage should be at it's strongest. Staff seem to dodge this problem consistently. I would hate to be out in the country and try this. It can't be that hard to get good reception can it?

We switched to Virgin to save money with the free 'Virgin to virgin' calls, but on prepaid, I didn't seem to get anything for the credit I bought, which only lasted 1 month with no rollover.
For a casual/light phone user, it was a big waste of money and a puzzle of ever changing complex recharge options.

Approximate cost: $33pm

I, too, had been with them for seven years. The modem kept having to be rebooted, slow connection replacement modems were delivered to some courier base a good hours drive away. When I moved they refused to recognise my new house as a valid address and was told I'd have to go elsewhere. Ungrateful and rude to the max. They also talked over the top of me until I had to yell at them to "shut up and listen to me". I'm well rid of them

Approximate cost: $80 p.m

Have been with Virgin mobile for a few years (a few too many) and when I travel have trouble logging into my voicemail on which I depend for business. The system works on and off erratically. When calling from overseas to correct, I get argumentative people who do not listen and talk over me. Each time it took hours of multiple calls to reach anyone that could help. This has cost me $100s of dollars of lost income without an apology and a no give a damn attitude. Additionally, reception is pretty bad in too many areas in Melbourne. I suggest avoiding Virgin Mobile like the plague that they are.

Approximate cost: $25