I joined the topcut team a number of years ago now and was immediately impressed with Sams training and eye for detail on every job, just doing that little extra, out of concern and courtesy goes so far in customer satisfaction. Without doubt, there is a right way and a wrong way to do someones grass or garden, and the training definitely teaches the 'right' way. The terms of purchase for the franchise are the best anywhere, I am my own boss and can work whenever and as much as I like, I'm a completely independent owner operator.