All communications phone/email were prompt and informative. The technician did a good job of installing two new optical reflectors. It rained very heavily later in the day after installation, but the reflectors functioned perfectly. So it would seem that the problem has been resolved. Only one day has passed, but I am perfectly satisfied with all aspects of the job so far.
High level of overall satisfaction.

It is difficult to rate this organization as there is no provision for negative ten stars, so I reluctantly gave them the lowest available rating of a single star. Service was requested on a dishwasher. The problem was diagnosed on-site as a kink in the drain hose, even though it had been operating perfectly for 5 years, without any hose movement. The repair charge was $99. Unsurprisingly, it didn’t fix anything and service was again requested. This time the machine was taken back to their workshop. It was later returned, supposedly after replacing the water pump at an additional cost of $231. Again it didn’t work resulting in a third call for service. Back it went to their workshop and a quote was issued for replacement of the PCB (printed circuit board containing most electronic components) and a new thermistor at a further cost of $360. Already $330 ($99 + $231) had been paid and this new charge would have taken it to a staggering $690 on a 5 year old machine. Needless to say, further repairs were declined due to some doubts over the honesty and competence of this organization, after two failed attempts. All those unrelated faults at the same time - Hardly likely. But of course if one continues to replace internal components, eventually they will get it right. The dish washer was partially working prior to the second workshop visit. But when returned without those final quoted repairs, it completely failed when turned on, triggering the circuit breaker. This time whatever they had done had properly stuffed it up, rendering the machine totally useless.

A refund of the $330 already paid was requested, but Do-All Appliance Service never even had the courtesy to respond. Under Australian Consumer Law Competition and Consumer Act 2010, Schedule 2, Section 61, services must be fit and proper for the purpose that they are required. They were requested to fix the dishwasher, but the services provided did not do so, and hence were unfit for the purpose. There was a clear entitlement to a refund in law. When you have an uncooperative organization that won’t comply with the law, then one can resort to the courts or VCAT (Victorian Civil Administrative Tribunal) to seek compensation. But unfortunately one has to pay to obtain justice, and have the law upheld. However, fortunately both amounts of $91 and $231 had been paid by credit card, leaving a third option available. Under credit card laws, customers can seek a chargeback from their bank, and there are no fees involved. This was done, and although time consuming, ultimately resulted in the two amounts paid, being credited back into the account. So at least all money wasted was recovered, which will go part way to the purchase of a new dishwasher.

There are two important things to note from this affair …
First - Never trust Do-(Bugger)-All Appliance Service with any repair work. They are uncooperative and incompetent. It seems once they have your money, they don’t give a rodent’s rear end for you.
Second - When you buy any goods or services, pay by credit card only, not cash or any other way. You must also pay using an actual credit account, not through any linked savings, cheque or debit facility. This is important, as you only have the ability to request your bank to do a chargeback of disputed costs originally debited to a credit card account. Use of a credit card for payment in this manner gives consumers a certain degree of protection, against shoddy goods or service providers.

Mr Switzer may well be very competent, but I took a watch in to get the battery replaced, and that's all it needed - a FIVE minute job. He said I would have to leave it for a whole month. Can you believe it? Anyone else does it while you wait. But he thinks it's quite OK for a customer to wait a month without a watch. Even if he was very busy, surely it is unreasonable to tell someone to wait a whole month over such a simple task. I would rate customer service as absolutely ratshit. Needless to say I went elsewhere.