Really disappointed with Ann. Two needles fell out of Willow over 24 hours after her visit. One on the kitchen floor, which my greyhound showed great interest in. I spoke with Ann and she totally threw her nurses under the bus, whilst giving me far more personal information than I needed or wanted. Said it was her nurses removing the needles. It was NOT, Ann removed the needles, and if she paid more attention to her job instead of telling strangers her personal business, maybe she would get it right. Won't be attending again.