FRANKSTON TOYOTA IS WHY CAR SALESMEN HAVE A BAD REPUTATION.
Three words to describe Frankston Toyota; INCOMPETENT, ARROGANT, CARELESS.
There is zero after sales service from this dealership. I was amazed by the total lack of care shown from a business that sells on "that new car feeling".
The car I purchased was missing the towbar tongue and the door handle was not replaced as promised. I was then forced to chase my own towbar tongue which they would reimburse me because they were too lazy to keep to their promise.
The most surprising fact was the car I purchased was not cleaned at all. The interior and windows was not wiped at all, coffee stains left around the cup holders, vehicle was hardly vacuumed (if at all) and then I found half a can of coke in the centre console and rubbish and takeaway menus throughout the vehicle. In order to rectify this obvious oversight I was offered a mere $150 towards a new car detail which still leaves me out of pocket another $150. This is not what anyone would expect when spending 45k on a vehicle.
I will not be going back to Frankston Toyota when the time comes for an upgrade and I definitely would not recommend anyone waste their time there in the future.
Tony in Finance was the only shining light during my entire experience and I recommend he look for employment at a competent dealership.