I have been a regular customer for over 2 years buying all pool supplies at Sigma, i.e. spending $150-250 a month during the summer months.
Recently I wanted to bring back two drumcovers I bought (each $7.95) because they do not fit in my pool shed and they requested a receipt. Unfortunately, I could not find it and just ask them to give me a voucher. They refused and I am stuck now with two drumcovers I cannot use.
I find it quite unbelievable that, after I spent thousands of $$ and have been a loyal customer, they refuse to give me a voucher...
That was it for me - they are loosing revenue of $500-1000 a year because of $15.90 - funny business that is... moreover, I found out that their prices are higher than in the WA pool shop next door (20m down the road!!!)...