Jeff Darrington the salesperson that served me was very helpful, knowledgeable and courteous. He explained how long it will take for the tyre to be fixed. After the tyre was fixed, he also advised what the condition of the tyre was. When I enquired when are the back wheels due for replacement, he advised I do not need to change them yet, not for approximately 1 year. He worked this out based on the last time I had changed the front tyres. I do admire the honesty and left with a thought in my mind that it's a business I can recommend to my friends. I mean female friends who could safely go in to enquire and will not be over charged because they are girls and do not know anything about tyres like myself [that's why I brought my husband with me]. Overall, they were fast and very efficient.