Overall, we were not happy with the results from the photoshoot of our child's birthday party. Although there were some good shots, she did not manage to capture important moments (e.g. cutting the cake) that we had explicitly asked her for. Also, for the nicest family shoot she had focused on the trees behind us rather than on us (although we were posing!). Finally, I am not convinced of her equipment (e.g. no proper flash).

This was my original review:
He is the kind of tradie I never again want to have to deal with. Behaved in the house as is it was his, gave no warning before using the drill (although he knew my baby was only a couple of metres away) and did not move stuff (or ask me to move it) before drilling - it ended up covered in dust. When I raised this with him he said I'd be pushing it' and said that I had not even confirmed the appointment - which was not true (as evident from text messages).
Totally unacceptable behavior!
However, he came later and apologised so I changed my rating retrospectively from horrible to average. The above review is, of course, exactly what had happened, but I acknowledge his apology. With regard to his work performance, he seemed to know what he was doing although the cleaning up was not as good as promised.

Very reliable, very efficient, and very good value for money! Also a very nice guy to deal with - can only highly recommend him if you are looking for someone to take care of your lawn!

We were very disappointed with the services provided by (or NOT provided by!) Bettina Management. This is NOT disappointment over our child not getting cast for any major gig but true disappointment over hopes and energy going into a company that just does not live up to their promises.

They responded quickly to our submitted photo and invited us for an interview during which we were advised of their substantial membership costs. We agreed and paid for the first 12 months and the first professional photoshoot (which went well). They assured us that - with no guarantee of course - usually each child gets one job during the first 12 months. They also encouraged us to increase our child's chances by regularly uploading new photos and updating our child's profile (skills) - which we did. But nothing meaningful happened for 6 months.

The next photoshoot was a let-down. The same two Perth staff members were not as dedicated and did not hesitate to interrupt the shoot for minor reasons. On the one hand, they expected professionalism and endurance from a 1-year old child, on the other hand they acted very unprofessional. We raised this with Bettina Management HQ but were effectively silenced with a counter-attack along the lines: if this experience impacted on our child's performance, what did we expect in the high-pressure environment of a gig.

After another 6 months of no-action during which we still regularly updated our child's profile and uploaded new high-quality photos, we let our membership lapse. There was precious little effort by Bettina Management to keep us, almost as if the year worth of membership fees had been their priority all along.

Without hesitation I call my experience (twice, 3 years apart!) with Look@MyBaby one of my worst ever and Look@MyBaby the worst company I had to deal with - EVER! And I had to deal with quite a few and don't say this lightly. Both times, they completely failed to provide the booked and promised services. Almost worse even, they failed to provide decent customer service in the wake of the issue.

So, I can only advise not to waste precious time before and after baby's birth, dealing with this company.

The following is my detailed account of what happened when our two children were born and my reasons for not recommending this company.

I had booked my camera half a year in advance in time for our first baby’s due date and had been in regular contact with the responsible case officer who assured me several times that my camera was secure no matter when the baby would arrive. When the baby was born, we learned that the room we were staying in for the first two nights could not be connected to the camera system. We were surprised as it had never been mentioned that there are hospital rooms that cannot be connected. Discussing this matter with the case officer, she promised a full refund and getting the services for free in case we would move to a room which the camera could be connected to. The wonderful hospital staff tried to support us and gave us priority to move rooms. Unfortunately, even being accommodated in a ‘connected’ room, it turned out that the case officer's promises were not met: her promise was that I would get a call back within minutes. I called the number on the camera arm twice and left messages on the company's mailbox but nothing happened for two hours. I eventually found the case officer's mobile number and contacted her directly and at least she initiated the procedure – however, she advised that there was a Telstra dropout, resulting in another delay of the services. Later on that day we learned that it would be at least another day until we could receive the services. Trusting her judgment of the situation, I wasted precious time with adjusting the camera arm and sending details about our baby to her. On the next day we learned that the issue was even more serious, and I was contacted by the technical team who explained to me that a damaged server was at fault. I was still in contact with the case officer on this day, and she made me hope that the issue could be fixed on the following day. Again, sadly, this promise was not fulfilled. A day later, marking day 4 of my baby’s life (when most newborns are actually routinely being discharged from hospital!), we learned that there was no easy fix and no way we could receive the services I had booked almost half a year in advance. The technical support team blamed Murphy’s Law in their email to me – which, in my eyes, is an inappropriate attempt of humour and of an excuse. If a company offers services that involve external infrastructure providers in addition to the company's own systems they have to be prepared to solve issues across the board – and citing Murphy’s Law is just not good enough. Being a reasonably technical person myself, I am well aware of potential external server issues but none (!) of their staff members had previously had the decency to disclaim this catch, instead I had been constantly appeased to the next day. I communicated my disappointment with the responsible case officer, who, eventually, when she felt that my complaints were ‘beyond what is reasonable disappointment’, decided to defer the matter to the senior management team who would contact me. However, they never contacted me.

It was me who sent a letter to the company's [redacted personal identifier] a while later. He responded to my letter, apologised and promised to offer their services to me for free for our next child.

When the next baby was on the way I approached the [redacted personal identifier] again well ahead of the baby's due date and reminded him of his promise. He replied and stuck with his promise and immediately assigned a case officer to me. Again, I had been in contact with this officer continuously until the baby was born. Then, just after we had received the camera in the hospital and I immediately had sent all the required information to my case officer, I got an email from her, citing 'Murphy's Law' again (!!) and explaining that their Host Server went down overnight but that the technician was already onto it and they would be in touch within the hour of progress. After again wasting precious time with emails I learned later in the night of that day that it would take longer to restore the services but that they were confident to have the system back running the next day. The next couple of days we exchanged lots of emails and the company's employees ever and ever again assured me that they were doing everything they could to sort this out. The contact between them and myself was quite intense and I stayed in contact with them although every now and then they did not get back to me within the promised timeframe. I only kept in contact since they promised me several times that the technician was confident to have the system up running on the same day etc. and I was hoping that, for once, their promises would be kept. Even the day before my partner and the baby were to be discharged - and after numerous email exchanges - they made us hope they would at least get their system working on our last day. But, not surprisingly, they did not get it working at all so they have let me down two times in a row.

Finally, I should add, that contrary to their first failure, this time the [redacted personal identifier] did not even bother at all and did not reply to all my complaints. He let one of his colleagues send me regular replies of how sorry they were. Also, they did not offer any compensation or any future services for free.

I would not book their services even if they were for free - for me, dealing with this company was nothing but an absolute waste of the most precious time in life.

If just all tradies were like him ... We phoned him and he tried to help solve the problem with our fridge over the phone. Following his advice we could sort out the problem - free of any charge. Exemplary customer service!

After years of being loyal customers it might be time to move on. Most services were uneventful but one time, they left oil in the oil tray which caused our car to drip and stain our driveway and which required me to go back, again leaving the car for the day (public transport etc). A minor sloppiness but an inconvenient one. Another time, I took the car in to find the cause of a disturbing noise but they could not find anything. I had to go to the dealer (under warranty) who identified the issue straight away. Apparently, Automasters don't have the brand-specific tools to access some parts. Another day without car and with the inconvenience of public transport. Nonetheless I kept going to them.

Recently, they reported a leak that was most likely not caused by them but probably the aftermaths of the dealer's repair job (still under warranty). Two conflicting sides of the story and one still unresolved issue! Disappointingly, John made clear that he considered this issue not to be of his concern anymore. As loyal customers, a bit more support and help could be expected. It also turns out that the normal service is more expensive than the dealer's one, and the dealer also cleans the entire car (as opposed to just shining the tyres), has a courtesy shuttle and a more welcoming approach. Will therefore not use Automasters Cannington again.

Finally, we got a third opinion on the issue and now have to believe that Automasters Cannington used an oversized (non-genuine) washer that caused the leak. Another trip to get this sorted so if really their fault, definitely not impressed and not going back. Also additional cost of $90.

Have used Helen's fitting service several times now, for infant and booster seats, always impressed with her knowledge and also flexibility in time and location. Fitting service gives peace of mind because child's safety in capable hands of "Registered Type 1 Child Restraint Fitter", also valuable for advice on accident and insurance issues. Will make sure customers know which additional steps to take (e.g. online registration) so they're covered, has all extra bits (extension straps, protector mats etc) at hand, and very reliable to respond to follow-up questions by phone or email. Would never go against her advice, she knows her stuff too well.

Very responsive on enquiries and to arrange bookings and absolutely delivered to the brief and exceeded expectations. Great choice of animals, all very friendly and cuddly. The team member looked after all the kids and made sure that they had a fantastic time.

Reliable and competent. Steve really knows what he is doing and tries to disturb your daily routine as little as possible. Would always recommend Steve if you want your bathtub resurfaced.