This place is more like a factory than a proper swim school. The lanes are overcrowded and there is a lack of feedback and assessment on each child.

Carlile have made our experience worst by changing the interface of the app and deleting the section where parents can see their child's assessment checklist. Why would they not show a child's progress to their parents? There is little to no feedback on the progress of each child. Parents have to constantly ask the supervisor for an assessment. The supervisor does not provide feedback to instructor on how a child can improve but instead the child is left to improve on their own. As such there seems to be very little or no improvement in my child's swimming skills as there is no instructions to target my child's weaknesses.

We are leaving once we can find another swim school nearby. A few of the parents I know have already taken their children out of Carlile. The increase in fees and no improvement in service does not help and is a major deterrence.

This place is more like a factory than a proper swim school. The lanes are overcrowded with 4 or 5 kids each class and there is a lack of feedback and assessment on each child.

Attending this swim school has been made worse by them changing the interface of the app and deleting the section where parents can see their child's assessment checklist. We don't understand why they would want to hide a child's progress from their parents. Parents have to constantly ask the supervisors to assess each child. The supervisors don't seem to provide feedback to the instructors. Instructors do not target learning for each child addressing their weakness. As such, there is no improvement in the child's swimming skill. Carlile is there only to make money with little to no regards to improving a child's swimming skill.

We will leave Carlile once we can find another swim school nearby. A few of the parents I know have already taken their children out of Carlile.

The increase in swimming fees is another deterrent.