Sam is your guy if you need an alteration which requires problem solving. I purchased a beautiful dress a little while ago and it no longer zips up at the back (too much over-indulgence...) and I needed the dress for a wedding in less than a week! I was almost giving up but Sam was able to cut some material from the floaty end of the dress, relocate the zipper and attach the extra material to the back of the dress! The work performed was seamless and the dress fitted perfectly. Sam managed to get this all done in three days, just in time for the wedding! Very happy customer and would definitely recommend.