We have used Andrews Airport Parking before, only 8 weeks earlier. When we went to use them again just recently for they go through a questionnaire. At the start I informed them that I had used the service before, however, this did not stop them going through the script (i.e. had we used used them before, how did we find out about Andrews etc). This is probably not a bad thing, however, you would probably think they'd have your details on file from the last time, and this is why. On this occasion my wife and I and our young children were waiting to be picked up at the designated area after our holiday flight to the Gold Coast. My wife phoned Andrews to advise them that we were waiting to be picked up and they advised they would have the next bus pick us up. This all happened on Monday 1 September 2008. We waited 20 minutes and one Andrews bus came past and with the passengers it picked up was full, (our name was not included on the drivers list of passengers). The driver of this bus was doubled parked and he was stressed and could not answer questions that were coming from disgruntled customers. Another person standing next to me said this is the first time and last time he will use this mob. All this prompted me to contact Andrews again. We had now been waiting 25mins. We had just arrived from the Gold Coast and a cold wind was blowing at Melbourne Airport. Not good for a four year old and one year old. I spoke to D at Andrews and asked when the next bus was coming. She requested my details, I gave my surname said, I have nothing recorded by that surname. I spelt out my surname, which consists of 5 letters, "still nothing coming up" was her reply. I gave her the registration of the car, "still nothing". I advised that my wife had called and we were meant to be on the next bus. "I don't have your name recorded on my system". You have my car I replied and again the registration number is ...., "oh, now its coming up was the reply, your registration number, we will have a bus there in the next 15 minutes". I said my wife already called over half an hour ago and was told we were on the next bus. What happened to this original message I asked. I was greeted with initial silence, then, was told that we would be on the next bus. Well the next bus came and it was 45 mins after our initial call.

Approximate cost: $100.00