I have been using this website for over 2 years, however the last 12 months the service has been absolutely terrible. Not just the typical 8 weeks delivery time but ozsale now honors the purchase only around 80% of the time. Refund is usually comes after 8 weeks after you pay for the product. They also only refund 50 cents of the postage, even through a typical postage charge is $10. Definitely will stop using them.

Approximate cost: $$$$

Have made 2 purchases from the website, both time have been extremely disappointed.
First purchase I made I decided to purchase 2 items, to save on the postage and to obtain a bonus voucher for spending over $100. A week after the order was processed, I received an email that one of the items was cancelled the the money for the item was refunded (the excuse was that it was no longer in stock). I was charged full postage and obviously did not get the bonus voucher. Second time round again I purchased a number of items, the order was processed and payment was accepted. Again a week later they decided to refund part of my order (this time round it was because the items I purchase was not available unless I purchased a camera with it) this was not mentioned on the website. Still no mention on their website.
I requested them to cancelled the order if they do not honour my full purchase however that request was completely ignored 3 times, even worst it has been over 6 weeks and I still have not received the other items yet.
Buyers beware.

I have made a number of purchases from Graysonline, and have found them to mis-advertise the product. The recommended detail price is always over priced by as much as 40%, most products are inferior products from China with claims that it is always from a "leading distributor", the leading distributer is never disclosed.
The last purchase I made is the final straw, I made a purchase for an expensive jewelry with it being claim that is was a well know brand "Tiffany". It also had a valuation done from a group in Sydney.
However when I took the product to get valued at Tiffany we were told it could not be confirmed as a Tiffany brand, therefore could not be valued. We took the product to another valuer and was told that "they had issues with Graysonline and the Sydney valuer tend to over value the product.
Since then I have tried to get in contact with Grays about the problem, 3 weeks and still no response. Customer service is currently non existance.

Approximate cost: $3500