I have had TWO experiences where I've made a booking, turned up and then the booking "wasn't in the system". Also when taking a blood test for my dog, they said that they'd call in three days. Then when I called five days later, they said that they had to retake the blood test. Generally they were okay. The young female vets were great. The male vets and the male receptionist were the people involved in the poor quality customer service. They forgot that animals are really part of your family.