A TOTAL NIGHTMARE WHICH WE ARE STILL LIVING!!!!!!!!
We have recently engaged StarCity Removals, who viewed our belongings in person to move our belongings from St Leonards NSW to Southbank Victoria. Since paying for the agreed fixed price amount we have had a number of issues with the removals company which includes 1) StarCity demanded an extra $3000 on top of the agreed $3790 for so called additional volume on top of initial estimate of $3500. StarCity refused to deliver our goods until the extra money was paid. On delivery, we inspected and took a photo of the trucks contents and this did not reflect the volume which the company had alleged we had moved. 2) Delivery was delayed by 1 day ( agreed pickup 11/03/24 and agreed drop off 12/03/2024) StarCity told us that the truck had broken down in Canberra but when we greeted the delivery team in Southbank they informed us that they had driven straight down from Sydney 3) Our goods sustained a number of aspects of damage plus some loose items have simply gone missing. The damage was to an electric armchair valued at $1900 plus 2x concrete coffee tables one valued at $500 and the other $800. The damage sustained to the tables is not cosmetic and an indication that the items had simply been mishandled with complete lack of care. We have submitted an insurance claim to StarCity ([email protected]) and informed we will have to wait 14-30 days for a result of our claim) 4) When the delivery was delayed, as per their website, I requested a location of their truck, as they state they have 24 hour tracking on their vehicles. The sales account manager simply refused to tell me where the truck was. 5) The pickup from our address in NSW was done with a truck which was too small, StarCity stating that they couldn't get their larger truck in the narrow laneway behind the building. There could be some truth in this but then StarCity charged us another substantial amount for the time of moving items from the small truck to a remote larger truck.

Approximate cost: $5700