I recently bought an iPod as a Christmas gift. The store was a little busy so I wasn't too surprised that getting service was a little difficult. When I did get some assistance, I informed the sales person that I was after an iPod and that I had seen it advertised for $10 less than their asking price at a competitor's store. After the sales person verified this information, he lowered the price for me without question.

Overall, I found my experience at the store pleasant and will continue to shop here.

Approximate cost: $150.00

I received a gift for Christmas that did not suit and per the advice given in another Thomas Jewellers in the town where the gift was purchased, it could be returned for a refund. I took the gift to the Melbourne store and explained the advice given to me and both the store assistant and manager were adamant that this was not allowed and my only choice would be to exchange the gift for something else, or get a credit note. During the course of the conversation, the manager continually called me "my girl" and "darling" which I politely asked her to cease doing as it was condescending.

I told the manager that I found her and the store very unhelpful and would not recommend them to friends or family.

Approximate cost: $70.00