Lack of staff at the Cinema reception, meant my partner and waiting for 40 minutes before we got to the register (we did arrive 15 minutes prior to the movie starting on a Saturday afternoon) We missed the movie we originally went to see and viewed another. Disappointing that there were so little staff (3 girls) and 6 registers in total. The reason was because staff were off sick, so clearly not enough on their books for back-up. Lift your game Village Knox there were many who walked out in disgust for the waiting time involved.

Imagine my suprise when I took in my gold bracelet and received a silver one in return. The owner left it 'up to me' to come up with a resolution as he was adamant that what I handed in for repair for Silver. The fact that I have never owned or worn any Silver Jewellery, didn't seem to matter. Not happy that it was left in my court - customer service at it's worst when the Owner/Manager did not want to propose a mutually acceptable outcome.

Service was reasonable, waitress attentive. Food not up to the $ amount they are charging however. I had a Steak Stack (150g steak of roasted veg) The eggplant was dry & bitter. The zuchinni sliced sitting on the sauce - hardly cooked, dry & tasteless. The decor sadly needs updating. Cork backed square place mats (70's era) with photos of Australia on them..sadly I think they should have been thrown in the 80's.It could do with a fresh coat of paint and something to give it a little more 'pazzaz' than what it has currently. I found it quite overpriced. There were 7 of us, 6 of us had entree and 7 had mains. $336.00. I tried it after years of driving past it, but I would only go again if the food and decor /ambience matched the prices charged.

Approximate cost: $32.00

Booking for 7pm for 4. Menus were requested twice and then unfortunately we had to go up and ask for them. Entrees served after 40 minutes. Main meals were served 1 1/2 hours later after asking twice how long they would be. As we left we asked to speak to a Manager - no one available. Though the ambience of the Restaurant is very soothing and the decor very pleasing, yet again it was the lack of service that has let this Restaurant down. It seems that reviews from last year state the same. I did phone afterwards to advise of our experience and was treated very poorly. They might not care if they lose us as customers , but excuses of being busy or all patrons are happy to wait for food cooked to order didn't cut it. Restaurants such as Rockpool in Southbank have excellent food & beverages and there isn't such a wait with an excuse given it's not preheated food. Sadly Saffron should look at this a bit more seriously and not accuse a patron of not being a 'fine diner' in order to dismiss their lack of service or professionalism.

Approximate cost: $17.00