I normally don't do reviews (this is my first online) and certainly don't like being negative but something has drastically changed for the worse at Genius Printing. As with the previous review I'm a professional photographer who relies on timely, quality prints delivered to my clients. Recently we placed two separate orders. One arrived late by three days and the x2 prints were the wrong print product! The other order arrived late by a week and a half. This consisted of x4 prints. Only one of these arrived as ordered and it had a bad join I could drive my car through. You think late products make your business look bad, it's worse when they arrive and they're not even what you ordered. Compounding this is a phone service that has disappeared. More often than not you will receive the answering service and not have the call even returned or if you do get through be put on hold for long periods of time. Service has become cold and impersonal. We've been with this company 3years, spent many thousands of dollars and couldn't tell you the name of a single employee, all emails are signed as "customer service". In the effort to achieve greater efficiencies they are losing the feel of a personable company. Products are constantly and sporadically pulled from their line-up without any communication, making it difficult to explain to one of your customers why suddenly they can't have the framing you had so positively and enthusiastically convinced them would be right for their circumstance. I was reluctant to make this review and prepared for Genius Printing to give a right of reply to my email of complaint sent on Thursday afternoon. But it's Monday night and I had to establish contact this afternoon to even find out what was going on down there. I was told a manager would return my call the next day. Just not good enough.