Foxtel

When we moved house we upgraded from having 1 box to 2 boxes. We have always had the standard box and have never had an issue with this, but they convinced us to upgrade the new box to an 'IQ3'..worst decision ever!!!! We have had nothing but trouble with this box, we constantly are on the phone to tech support and having to reset the box, we have also had to have foxtel come out and replace the whole box on 3 separate occasions and just the remote has been changed an additional 3 times. Don't make the same mistake that we did!!!!

Our family had Foxtel for quite a few years..the price hiked up but the service did not-we repeatedly watched the same shows over and over again.Everything on Foxtel was repeats we end up getting it cancelled.

had foxtel for quite some time-the prices went up but was not really getting the service we wanted.changed channels without letting us know as we thought we picked which channels we wanted.anyway the shows we watched started to be all repeats,it really was not worth the money we were paying for the service.

It would be nice if Foxtel looked after their current client base! Instead of offering all the bonuses to new clients.
I'm also sick of seeing OLD programming! And please MORE COPS! It's an Oldy but a Goody!

Very poor customer service when you need it. We have had an outage now for 4 days and it will continue into tomorrow and they do not care. They told us it would be fixed by 7 pm tonight and it is now after 8pm and still no signal. It sucks because we do not yet have free-to-air hooked up so we have been forced to watch dvds every night for the last 4 nights.

Overall, I can't recommend foxtel at all. It too is overly expensive for what you get and most of it is repeat after bloody repeat.

EDIT - 7 days now and still no foxtel, think before signing up for this shit!

Approximate cost: $120

I arranged to have Foxtel installed through Telstra and had conflicting information from both parties which I sought to rectify. Telstra transferred me to Foxtel where unfortunately I had the rudest customer service person ever - talked over me constantly and when I asked to speak to his supervisor he inititally refused to put me through, then put me through to music for several minutes. Another voice came back and said it will be a few minutes and the phone line went dead. What a great welcome by this company - NOT !!

sorry FOXTEL but your service guy was amazing and then your recording service was terrible - want to cancel. please think twice about getting foxtel. after paying $100 for the setup i am not happy with the recording so far nor the options

Approximate cost: $300

I am a big fan of Foxtel because I love watching old classics and cartoons. However if you live in a busy household that is hardly home, this is not for you. The basic package comes with a large variety of channels but doesn't include sport or movies. However this is enough if you want some light entertainment every night.

We just love our foxtel, the new pricing is really good and we have what we want. My only issue that it would be better if you could purchase one or two channels at a small price without upgrading to another $15 per month. Good customer service as well.

Approximate cost: $45

Foxtel is not worth the money in my opinion. They don't exactly offer much variety and most of the times the shows are repeats! The only thing I really liked was the box to record and pause live tv. Too expensive.

We had foxtel before we moved into our new place and had to switch to austar.

Channels for everybody! love that you can switch your subscription whenever you like.

Love that we could watch and record programs at the same time and the movies are cheap also.

The only problem we ever had was when the weather was bad sometimes the channels would cut out but i spose thats beyond their control.

Great customer service, no waiting in long queues over the phone. Price isnt too bad either.

Approximate cost: $150

My partner & I looooovvvve our Foxtel, and our IQ! You can't get it without the IQ! We watch 2-3 hours TV a night, so Foxtel is great, and our shows are series linked, so we get them all. We record everything and watch it when we're ready.

Very bad customer service i am moving to a brand new block of units where the wiring is not yet completed & foxtel can not be installed at the moment however rather than refund me the $105 they direct debited from my account they are happy to take my money for a service that is not being provided just my bad luck was pretty much all i got from the sarcastic not helpful young man on the line i may as well of just gone & thown $105 in the bin what a waste!

Approximate cost: $105

I am so frustrated with the process of trying to get my remote control replaced. I went to the Foxtel website and found some location for the kiosks and chose what I thought was the closest to home. I tried to ring the kiosk number listed on the Foxtel website but got a voicemail. I tried three other kiosks in different locations and same result. I then rang the support line and before I managed to finish my question, the line got it off. So we decided to nance it by going to the kiosk. When we
got to the Centro Galleria in Morley kiosk,the kiosk staff said
that it was out of stock. To his credit he asked where we lived and suggested a couple. The problem was, none of the two he mentioned was even listed in the Foxtel website! The kiosk guy said because they were roaming ones. He proceeded to ring another kiosk and they had run out too. So he said there was another kiosk in Innaloo that definitely had it in stock. So we rushed there before it closed at 5pm. The remote was in stock, but the kiosk staff said there is a chance the EFTPOS machine wasn't working and they can't take cash!Her manager apparently knew about it a few days earlier but no replacement was brought there. Anyway, we managed to buy the remote as the machine worked after all.

Very poor

Approximate cost: $29

I've been with Foxtel for about 9 months now and am never looking back. There's always something to watch, and something for everyone of every age. When I considered cancelling because no one in the family just had to time to really enjoy it, Foxtel cut $10 off my monthly bill and gave me movie channels for free! Really great service, and great entertainment.

i just join foxtel recently and got a package with 3 months free plus connection. with this we got mystar and well to be able to record shows and watch them at a later date and have up to 90hours of recording time. the price was great also with the start up package and a movie channel package great for the money and we will be keeping this for at least 12 months the rep who can gave us a second box for the first month for free love the extra channels and the docos are great

Appaling customer service.. Pity there's no competition.

We have had foxtel for years now in 2 rooms of our house. When I called to explain an issue with our box then the best help I got was "reset your box".
When I asked the girl about changing from the SD box with scart to the SD box with HDMI and she told me that the boxes are for the exact same plan however I could not get the HDMI box because only new customers get that box.
The fact my box is faulty they still made it clear they would not consider swapping me to the HDMI box if my box was proven to be faulty.

Every time I have called I have been disappointed by the service.

Not to mention the amount of ads shown on PAY TV

If there was competition then we would have swapped long ago.

Foxtel is fantastic for our children. I find it a bit boring at times, but my husband loves it. I find there are so many ads on some channels. I also find lots of repeats on some channels too. We have never had any problems with our connection, viewing or needed a tech to come out.

Approximate cost: $100.00

While the television service itself is great to have if you have children or special viewing requirements, the staff and policies leave a lot to be desired.
Much customer service training is needed to ensure customers are left happy ans not feeling "unimportant" and just like another number.
The staff generally make you feel like all they are interested in is our business, and even then they don't often seem too worried about that either!

Approximate cost: $Varied

This service is here to help 24 hours offering advice and service to all customers I like that if you have a problem it can be fixed straight away by dialling a number

Lots of repetition and paying to watch adverts, add to that they move all new tv series in with movies to charge you more (showcase)... With the improvements in free to air, foxtel is no longer the essential service it was, only good thing is when you go to leave they offer you huge discounts..

no tv reception i reluctantly inquired about the price of cable tv and was pleasantly suprised that $20 WOULD LINK ME UP PAINLESSLT TO 40 OR MORE CHANNELS... would never look back

Approximate cost: $20

Replaced our broken Foxtel box in less than 5 minutes and also pointed out some tips of what was wrong with our LCD TV and was incredibly polite. Thank you Mr Foxtel Technician. Your Call Centre could learn some lessosn from you.

I have grown to dislike Foxtel and all it stands for, while currently a customer i will certainly not be renewing my subscription past the contract date. Too many repeats, Too many Ads and it has generally got to the point where free to air has to be better than what im paying for.

been a customer for over 3 years now and i love it. Customized my package whenever i like, always have a technician out next business day when Ive had problems, are clear and polite on the phone and will keep my service with them connected!

Technical support - had had faults over the past 6 months with an IQ box which has now failed. It will take 4 days!! to get a technician to check and/or replace IQ Box. We will get compensation for the days out of service but tough luck if we loose any recorded programs. What do we pay for?? The person I spoke to was very apologetic but that doesn't really change the situation. The service quality is very poor for the money paid.

Approximate cost: $not known

Foxtel just unique, and can not be replaced, i also found their self-produced advertising is getting much and much better now. Fast movie order process and their movies are always the newest!

Approximate cost: $133

We had Foxtel installed years ago, cancelled it when I was on the dole but now I am retired, have had it reinstalled. I think it is a marvelous innovation especially with the IQ box. This allows you to record programs at unearthly hours in the morning, such as darts from the UK. It also enables you to record a linked series by setting the unit up once only and it will record each ensuing episode automatically. If you happen to miss a program or a movie, chances are that it will be on again at a later date so you can choose the option of watching it or recording it. We have the full package and it is great to view old movies free of ads most of the time, kids programs to keep the grand kids entertained, and live cricket and football usually hours before they make time to televise them on free to air. It was a real bummer though, when the Ovation channel was withdrawn and now has to be paid for separately. Bad Luck. Not this little black duck, but overall we view Foxtel more now than we ever had before and it is much better than most of the rubbish served up on free to air. A winner.

When Selectv stopped there pay tv service, Foxtel offered to provide a "similar" service for a similar price. I've often steered clear of Foxtel because of there monopolistic position. The only way for me to get Fox Sports was to subscribe to Foxtel - what a shame. Far too expensive. It'd be nice to have a little competition in this area.
The sales staff are very pushy and the "deals" are never as good as they seem.
Lucky the Jets are now performing well - it's ALMOST a good reason to pay $44 per month ... hmmm

Approximate cost: $44

Total mess trying to get installation, got transfered to several departments over 4 days with promises to call back which never happened.Gave up in the end had it years ago and was good prior to ads now customer service has put a permanent end to ever reconecting

Approximate cost: $60