We've been using Hanrob to board our two cats since 2006. There's no disputing the quality -- our cats always come home happy, clean, and smelling great. They are particularly good with anxious cats who aren't used to being around other animals or unfamiliar people. Their free pickup/delivery service, which operates through an extensive network of Sydney-area veterinary clinics, is both convenient and well-run. My only quibble is that their pricing structure as shown on their website isn't as transparent as it could be. Prices for standard cat boarding "start from" $21/day, yet I have never been offered a price that low, regardless of the time of year I book. Prices during autumn/winter are $22/day, and during school holidays the price goes up to $24.50/day. They do mention that there is a small surcharge for cats over the age of 11 years, but they don't mention that a $5.75/day surcharge also applies to slightly younger cats (our cat is 9 and attracted the surcharge, but I'm not sure exactly what the cutoff age is). I'm not arguing with these prices or implying that they're exorbitant, but it would be nice to see this information clearly laid out on the website so an accurate estimate can be calculated before booking. On the topic of price, I also miss their discounted rates for two cats from the same family sharing accommodation. I'm not sure when or why they ceased that practice, but unfortunately it means they're not quite as affordable as they used to be. Overall, however, the care our cats have received at Hanrob has always been top-notch, and we will continue to use their boarding service as well as recommend them to our cat-owning friends.

I like that there is good communication from the staff on how our dogs are going and if there is a problem thay are straight on the phone to tell me and then follow up

My Yorkie stayed with Hanrob for two weeks. We dropped her off at the Chatswood Vet Friends. It was very easy and efficient for us as we live 10 min from the vet.
I plan to leave Chloe there again. When I tried to book the second visit, Hanrob insisted that she have her shots, which are due the same time she is to stay there, at least two weeks before the visit. That makes me feel good about the owners. They are making sure that no dog is getting other dogs sick without the proper vaccinations. It's a bit pricey, but not much more than other boarders. THe people who I've spoken with are always very nice.

Approximate cost: $32/day

great staff, easy to select stay requirements, and most importantly our puppy came home happy and healthy

Approximate cost: $486

Our much loved Golden Retriever is an enormous sook and we were super stressed boarding him. He was boarded for one month and had the training program. We had to come back to Hanrob a couple days after we picked him up for our training and he was clearly so excited to be back. He was especially thrilled to see his trainer Tina. The grounds are clean and tidy, the staff are kind, friendly and obviously love animals. We would have no hesitation in using Hanrob again - next time we wouldn't even worry about our huge baby as we know he was perfectly looked after.

Nice and close to the airport. Our dog came out happy, and smelling fresh and clean. Friendly staff who obviously love dogs.

Approximate cost: $100 for 3 nights

So easy to book, and organise for our dog to be picked up and returned locally. She looked really happy and well cared for and had lost weight from all the exercise! Staff were very helpful, friendly and professional especially as it was only days to christmas in their most busy period.

Our west highland terrier has boarded with Hanrob on a number of occasions and we have been consistently pleased with the level of service and care. The airport facility is conveniently located and I appreciate being able to tailor elements of our dog's care to suit her needs (eg amt of exercise, frequency of grooming).

The drop off and pick up were easy. Thre were quite a few people waiting to pick up their pets at the same time as me, but the process was reasonably quick given this.

Wonderful place, definitely recommend, we'll be booking our little guy in again soon.
He was happy and well looked after.

Approximate cost: $800+