The staff are fantastic very friendly, my animals came back very clean and happy. It's the second time I have used hanrob and wouldn't think twice about booking them in again, also it's very conveniant right next to the airport
Thanks for all there help looking after my furry family

The staff at Hanrob were exceptional to deal with. Having a young pet we wanted to ensure that she was looked after and these guys did an excellent job. Not only that, when our dog was dropped in, our 5 year old daughter was upset and worried about missing her dog so the staff took her on a tour of the facility and then followed up the next day by sending some photos of our puppy playing so our daughter could see her.

This sort of service I think goes way beyond what is expected. Fantastic job guys and we will definitely be back whenever we have a holiday from now on.

Thanks so much.

this would have to be one of the best pet care businesses in sydney.
if you need to board your dog or cat for any period of time this is the place to put on your list.
clean, spacious accomodation for your pet, good quality food and plenty of exercise.
boarded my tibetian spaniel here recently for a fortnight, and couldn't have been more happy with his appearance on our return.
will be going back

Our experience has been very good, staff at reception are very friendly, the hotel staff are very good with our babies and are very reassuring the report cards at the end of their stay are a great insight to how our babies cope and play while they are staying at Hanrob.

Pet's are always happy when they return from Hanrob. They are well cared for, have a regular routine and carer and their health is monitored carefully and any issues are communicated to owners. A vet is always on hand if there is a need. If requested an email is sent providing an update of how pet's have settled plus photographs - important when you may be away for an extended period. Pet's are given personal attention and play periods with other animals plus their carer.

Disgraceful. Old dog kennels used as cat cages, open to the cold air via the cat play area. Rows and rows of cages where the cats can all see each other. Concrete floors. Hammocks instead of hideaway shelves or enclosed igloo beds. Litter tray and food on the floor together. 1 shelf with no bedding to sit on - but then can see all the other cats. Should not be allowed to board cats. My 2 Burmese were traumatised after 3 days (despite staff saying they had settled in well). I took them out immediately when I saw them frozen and growling at me! I will report this facility to RSPCA. May be ok for dogs but cruel for cats.

This is my first time using Hanrob as pet boarding. I had mixed experiences regarding their staff members, some being friendlier than others. I cannot say whether my dog was happy or not with his boarding there and I picked him up from a local pick-up point. He returned looking thinner and when I first met him, he seemed disconnected, which made me worry. I noticed that his breath also smelled a bit, which could be due to a different brand of food given. But he seemed groomed, and when back at home, was very energetic. Before boarding at Hanrob, pet was very shy toward other dogs and humans. But after boarding, he seems more confident in interacting with both. He also became more playful and is no longer afraid climbing down the stairs. So I assume he must have picked these up from Hanrob. His overall behaviour has improved after boarding, so I will not hesitate to leave him at Hanrob again for future stay.

Thoroughly professional. Have been using Hanrob for over 4 years and I know that I can go away on holidays and my dog is being looked after properly.

Our dog is a regular because we need to visit family interstate. He is always happy when we drop him off at Hanrob and shows no separation anxiety when we say good bye. We leave him knowing he will be safe and busy playing with his new friends.

This was our first time using a pet minding service and we were very happy with our experience. We were nervous at first but due to the great service at Hanrob our minds were put to rest. We called while away and got an update and when we picked our pet up we got a detailed report card telling us everything about his experience there. He was not stressed at all when he got home. Have just used them a second time and would highly recommend to anyone to leave their pet there.