We received up to date reports about how the dogs were doing. They caught kennel cough but received excellent care and we were not charged for vet services. The staff were very reassuring.

Approximate cost: $640 approx

my chihuahua Mr Bojangles stayed here it was the first time i have ever left him alone with strangers. The staff were lovely they made me feel comfortable and at ease. my dog was also very happy when i saw him he seemed to be happy with his stay and he was well looked after i would not hesitate to send him their again if needed they have won me. Thanks guys.

Extremely happy with results and service. Trainer provided good updates on phone and was happy to spend time chatting about any concerns as well as provide relevant information and advice. The handover session at the end of the 18 day training period was also very good.

Approximate cost: $1500

Very good. Staff were caring and professional. I felt like my pet was cared for and paid plenty of attention. I was nervous in leaving him for the first time but when he came home he settled right back in and barely seemed stressed at all.

Approximate cost: $Got a great deal

My dog died at Hanrob; Shea, a healthy vibrant and bouncy 4yo Great Dane. I searched high and low for a premium facility that would match my expectations regarding her level of care and after multiple phone calls and research I thought I had found the place with Hanrob. For this, although very expensive, I did not mind to pay over $500 a week for her care as long as she received the best care I could find.

The primary reason I chose Hanrob was due to the claim that there was ‘24 hour veterinary care' available. After discussions with the office staff I understood that this meant animals were consistently monitored throughout the night, such that if they needed veterinary attention this was available. I was also able to organise for an additional charge Shea to be walked four times a day. After Shea died I learnt she only ever was taken out for two x 10-15 minute walks a day – a mistake on Hanrobs part even though I asked if this was been performed throughout Shea's stay when I called for check ups. I don't think this is appropriate for a giant breed such as a Great Dane which is why I requested and was happy to pay for more walks initially.

This was not the first time someone else had looked after my dog. However being a veterinarian I am well aware that big dogs such as her can suffer from a condition known as ‘gastric dilatation volvulus' or ‘bloat'. This is again why it was so important to me that she was monitored day and night.

I do not feel that Hanrob matched the level of care they promised. In my case I believe this led to the death of my dog which has devastated and rocked my family. Three days before Shea was due to come home I received a very matter-of-fact phone call in the morning telling me she had died of bloat overnight. This is an extremely painful condition in which the majority of dogs take hours to die. Therefore most owners are able to recognise the dog is unwell and they are taken to a vet. The success rate of treatment with prompt recognition of clinical signs is above 80%. After Shea died I received her boarding records which also showed she had diarrhea on more than one occasion which indicated to me she was unwell prior to her death and which I feel should have been communicated to me.

I have met with the owners of Hanrob and they have reimbursed me the money I paid for the extra walks. Hanrob have also taken down their '24 hour vet available' claim. I learnt that there are two people that live on site but on a normal day animals are locked up around 6pm and then seen again in the morning. Hardly the ‘24 hour care' I had thought Shea was receiving. Hanrob also won't admit Great Danes anymore. This doesn't help me though.

The advice I would give is for a normal boarding facility Hanrob is probably just fine. But where you are looking for individual care I would never recommend Hanrob. It's hard for me to say ‘make sure you ask all the right questions'. I thought I did and yet I still can't help but feel deceived in the end in regards to the level of care I was paying for and thought she was receiving.

Approximate cost: $500/ week

A high class boarding kennel you could book yourself in for holiday so I am very happy to leave my best friend there knowing they are looked after and are having a good time and the cost don't come into it when you see how happy they are when they come home

I want to thank Riannon at the Hanrob Sydney Airport location for really going above and beyond! We were delayed at Melbourne Airport for 4 hours and it looked like we were not going to make it back to pick up Jackson our Staffy X by the 8.30pm cut off. We called Hanrob and Riannon was great, she made me feel really comfortable about Jackson was happy and offered to do a complimentary if we needed to pick him the next day. Fortunately we then landed at 8.10pm and called her from the terminal. Riannon waited back for us to come and collect him on a Saturday night when I am sure she had better things to do. Really outstanding service and a true love of animals. Thank you again and again. You rock Riannon. Your a great asset to Hanrob. On top of this great service we recieved a 50% discount on the boarding due to the November offer. One very happy customer.

We were very worried about leaving our little dog Lucky as he had been very sick a month before. He had got to a stage that he would not leave our side so leaving him with strangers was very worrying to us. To our supprise Lucky fitted in very well and did not even flinch when we left. He had a great time and the feedback we received allowed us to relax while we were away knowing that Lucky was in good hands. The carers are very special people and we thank them for looking after our little boy so well. We could not fault the service. We will be back often!

i just love the way you guys treat the pets. you guys treat them as family. My dog just loves it here. Thank you guys.

My dog always comes back happy and content, with his very own report card which is funny to read. Also it's easy to get him there and back using the local vet facilities. The staff there are very friendly and if there is a problem they ring you first to let you know what's going on, for you then to inform them of what they need to do. My dog just loves it there.