Pretty impressed with my online savings account. Easy to set up and to transfer money in and out. And the bonus of earning interest with the money you are saving!

I think ING offerings with the Orange Everyday account linked to a Savings Maximiser and no account fees and savings account can pay LB interest rates of 0.75 if you boost your balance by $200 a more a month and no withdrawals. Plus the promo they have going atm the gives you 5% cash back for contactless transactions under $100 and great customer service blows away what the big 4 have to offer.

I have been an ING customer for a few years now. When I first joined I was offered $100 as an incentive. I think their home loan interest rates are usually higher than the big 4 banks but their deposit accounts, their savings maximiser is good you get a higher interest rate than anywhere else but it is a one off whereas with some of the big 4 banks you can get the higher deposit interest rate as long as you open a new acccount. ING's term deposits' interest rates are usually better than the big 4 banks and they give you 10% bonus interest if you renew the principal and interest upon maturity. Their customer service is generally quite good. Only downside is that they don't have any physical branches which can be very inconvenient.

Online Banking pretty much as you would expect. I can't see how anyone could rate online banking as 5-star sensational.

No significant issues but we are talking about an online bank where interactions are a little limited. I get me statement in the mail. They answer the phone when I have a query - Good solid service as expected but certainly no WOW factor.

used to be with ing direct and love the interest rate for the deposit but now my bank has the netsaver and it is much more convenience so unfortunately i closed my ing account as it take one or two days to transfer the money. even Ing now offer normal account with the card so you can access to it straight away. overall they do have a bit higher intrest rate than any other banks.

No bank fees, no ATM fees for withdrawal of $200 and more. No overdrawn fee. Love the service.
However, it is a bit hard when you want the bank to issue a cheque because they don't have a branch. You have to call and they will send you the cheque. And when you want to deposit large sum amount of money, the only option is to go to the Post Office and the security is not as good as banks.

But other than that, great service (friendly customer representative)

This internet Bank service and ING Direct is a great way to do Your banking online. Its also a great way to save Your money for holidays or other special things.

Approximate cost: $0

We have been ING customers for a while now, it's great have not had any bad service. Their customer service dept is fantastic, they will go the extra mile, never a long wait when calling through and question emails always answered.
They always keep you updated with what's going on in the banking world
We are very happy, wish there was a actual ING bank.

I have been an ING Direct customer for years ever since they first launched their savings maximiser account. Their website is easy to use and their products are great. I like their terms deposits also. Every time I ring up for extra assistance, the staff are helpful and have extensive product knowledge. I would happy look at other products of ING Direct and would recommend to anybody wanting a better deal with their banking.

I recently joined ING Direct to take advantage of their high savings rate and so far I'm very happy with my decision. I've had to call up customer service a few times to activate accounts, ask questions, and they've always been friendly and efficient. The only slight downside, and when I say slight I mean tiny downside is that it's an online only bank, so you won't find branches anywhere. Other than that, ING Direct is a fantastic bank with amazing interest rates.