Absolutely woeful tech support. I’ve been experiencing drop outs for 6 months and their only course of action is to send an NBN tech to confirm I am having drop outs due to a fault on the line, but they seem unwilling or unable to work with the NBN to rectify. I’ve seen 20 or more NBN technicians come to the house and nothing they have said or done helps and yet Internode just keep sending them in between calling me up and hoping that my connection has magically started to work again. I get the distinct impression that they’re a business in over their head.

Approximate cost: $70

I have to report the subpar, ridiculous, annoying, indecent job that Internode has been doing so far. I subscribed for a plan in October and I still do not have broadband at home. Not to mention the several hours on the phone trying to sort all kinds of technical issues (most of which I have no idea of), waiting patiently at home for the tech team, and declining jobs because I do not have broadband (I work from home and need lots of data).

The last straw was today, when I was supposed to finally receive an SMS from their team confirming that the job was completed. As I had not received any SMS by 5pm, I decided to call Internode. After over 30 minutes with their manager Jenny trying to sort it out, she told me to contact their tech support team, which I did. The guy, Nathan, told me that the provisioning team had not completed my connection and asked me to wait 24 hours until he came up with an explanation.

That's when you realize that this nightmare will never finish. Instead, it lingers on and on, and you get anxious, nervous, stressed, because you know that it's going to be a while until you get what you asked for.

And there's more: I haven't been provided with what I need, but, because of some miscommunication throughout the process, someone told me I needed to have a phone line for my naked plan. Guess what? They were very effective in sending me the bill for the FIRST 2 MONTHS - meanwhile, I do not get what I really subscribed for.

I will NEVER recommend this provider to anyone. Apart from a couple of good employees, Internode has just upset me. The worst is to think that changing to another provider at this point not only will cost me, but will also reset all process.

STREAMING ISSUES SLOW SERVICE CALL THEM 40 MINUTES TO AN HOUR WAIT POOR SERVICE MADE MANY CALLS SUCH A BAD ATTITUDE SERVICE IS WORSE THAN EVER NOW BLOCKED ON FACEBOOK THEY HAVE NO INTEGRITY SUCH DECEITFUL LIARS lied too when connecting told there would be fast speed NO SUCH SPEED EVER PAY FOR THE GOLD PACKAGE MY MOBILE IS FASTER NOT BUT CROOKS

Great service and great prompt replies! I will be going back and recommending to all friends and family when choosing an internet provider.

Like many of the reviews here I've had some great experiences with Internode in the past, however I Just recently moved and applied to Internode for my internet connection. I don't know how but they said I had a fiber connection that doesn't exist. I was skeptical but I was assured that if the connection didn't go through I wouldn't have to pay anything so I gave it a chance.

After a week of no communication from Internode other than to say the phone service was connected I called them for an update. Somewhere along the line they realised that fiber wasn't available and the application had simply stop there. So, they said they would get in touch with their sales department and that they would call me back. After hearing nothing I called them again, and after have the exact same conversion as before I was told they'd call me back. No such luck.

I canceled today and was told I'd have to pay a cancelaction fee and two months of line rental regardless of what I was told before despite being given the run around and wasting my time repeatedly.

I will no longer be using or recommending Internode again.

shocking amounts of congestion on their network (acknowledged by them). Literally the best customer support out of a number of ISPs I've tried. Although the speeds can go down to 30 megabits at peak times, the customer support team is outstanding, they even recommended me a new ISP. Sadly, the infrastructure is greatly lacking at the moment.

Approximate cost: $99

I would not recommend this company. The constant BS given by the company. Happy to take our money, while over charging and not providing any services. Speeds offered very lack lusting. Took ages to get back to us. What more can I say?

I receive a naked ADSL2+ connection from Internode. it's a slow ~3Mbit connection that's been pretty reliable - rarely going down. I've never had an extended outage in 6 years. Technical assistance has always been pretty decent.

Approximate cost: $50

Absolute rubbish service at top price.
Loyal customer for 8 years and when thing started going wrong they did not care and service was non existent after 1 hour + on hold. Had mobile with them as well and when we had no internet for weeks and went over the phone data plan they gave no warning and refused to make any arrangement.

I've been with Internode for approx. 3-4 years now. Moving house in August and they're coming along with us. I think their price and service is great. They also have quota-free Netflix which is incredible!. Throughout my 3-4 years, I've never experienced any disruption at all. The service may seem slow every now and again but it usually turns out to be the devices, now the actual service from Internode. Would recommend to anyone looking for cheap, reliable ISP :)

Approximate cost: $60