When people knock on our door to sell Telsta, etc., we just laugh at them and tell them we're VERY happy with our bundled phone and internet and now, tah dah-mobile, yay!
If they'd announce they're doing gas/electricity now, I'd sign on the spot.
They are the cheapest for our needs, offer rate shaping instead of excess data fees, lots of relevant unmetered content, great customer service and have a HEAP of happy customers for a reason.
We've been with them for years and are thrilled- highly recommended.

If, like me, you have tried Telstra and tried Optus and become frustrated by the foreign call centre staff (trying their best but still v. frustrating) Internode staff seem a welcome relief. My experience however is that they are not supported by decent training in the systems and processes which underpin their service. So I am now still waiting for a modem to be delivered for an internet service which is up and running because not once, but THREE TIMES, the lovely person on the end of the phone said it would be sent asap. I only heard from them again because I was asked to fill in a customer survey and then - guess what - it takes 5 days from the person ringing me on a Thursday to look into things and apologise for the obvious errors of their staff in understanding their own systems to get the modem to me in Sydney from Adelaide. Monetary compensation? The $15 delivery fee and one month's internet fee. Big Deal.

I believe Internode and iinet are joining forces so where does this leave us poor consumers? I chose this company because of promises they made which they didn't keep - not because of the well known problems with getting Telstra lines working for other providers - but for the simple mistake of their staff not understanding how to post a modem from Adelaide to Sydney. I am now stuck with them for a contract term with no recourse and no decent compensation.

So be warned.

Great internet speed and fairly reasonable prices with only the occasional drop out of the internet service. Their customer service was prompt and helpful. We were with internode for a few years before switching to another company as they offered a better deal.

Approximate cost: $80

Internode can be described in one simple word, awesome.
I have used quite a number of ISP's in the past, I work in ICT and have plenty of experience in the matter, you just can't surpass the quality of their service in terms of both the services they offer, and their customer service in general.
These days before I choose to move house, I make sure I can get an Internode service!

Approximate cost: $90

Changed to Internode about 12 months ago and have never regretted it. It is cheaper than our old service and we haven't experienced any problems. Speeds are great and we don't have to worry if we go over our monthly allowance, as the cost is the same, the speed is just reduced. Like the fact we can pay monthly and can use B Pay.

After banging my head against the wall trying to resolve issues with Telstra, it's been an absolute joy to deal with people who feel fundamentally "on my side".

The reputation for customer service is very, very well deserved.

Approximate cost: $59.95

I was in the tricky situation of losing my Optus phone line and internet under very specific and complicated circumstances (the demolition and replacement of the South Brisbane exchange).

After days of frustrating conversations to Optus Call Centres (who, with all respect to the staff members, were bogged down by bureaucracy and in no position to provide local expertise), I was delighted to find Internode's staff immensely helpful. If the person on the line can't help, they'll call for someone on the other side of the room - not the planet!

Since then, I've had nothing but pleasant experiences with their service department. I understand now why so many people feel such intense brand loyalty. They've just earned another fan.

Internode is an Australian owned company which offers a wide variety of internet plans, depending on your location and internet usage needs. The plan options are extensive, simple to understand and extremely well priced. Internode is one of the few Internet providers who dont' require credit card or personal account details (though these options are available to those who prefer this). B-Pay options (transferring money from your own account into theirs) and month to month accounts and service, make Internode a far more amenable and user-friendly Internet provider than any other in Australia. Accounts are emailed at your choice of monthly or quarterly. There is also a 24 month contract with a zero sign-up fee for the completely cash-strapped. Internode ‘churn' at a discounted rate for those who wish to switch over immediately.

There are no extra charges, no hidden fees and no charges for excess usage so you know that what you pay is all you will ever have to pay. Excess usage is shaped back to a free, slower speed. The option to purchase further pockets of download/upload as needed for around $5 (you won't need it!) is great for high traffic users. One gets precisely what one pays for in every plan, be it Home or Business, Wireless, Naked, Bundled, Fast or Extreme. The GB's available for money out-layed are massive and guaranteed.

Customer service is exceptional with friendly, down to earth staff who work in the individuals best interest. Internode's call back service and email ticketing system is efficient and deletes time-wasting frustrations. One never feels rushed when speaking with staff and no matter how inept one may be with computers, technology or internet tools one is never made to feel dumb! Internode staff will talk you through everything from plans, to set up and any query or difficulty you may be having. They will openly discuss all options available to you and work out which plan best suits your individual needs. One can change/ upgrade/ downgrade plans at any time. There is no marketing pressure, ever. An emailed internode bulletin (optional) keeps one updated should any changes be upcoming. With friendly, efficient service that is always available and prompt; their call back and ticketing systems are fabulous. In three years I have never had a drop out or disconnection, ever!

Internode is an internet service provider par excellence and I highly recommend them to every Australian!

Approximate cost: $49.95 per month, unlimited

"Only been with internode weeks but so far it's excellent great speeds for a good price. I'm on a 59.95 a month. That gets you 150gb and no excess usage charges. 9/10 great"

Approximate cost: $59.95

Best internet service provider (ISP) that I have been with so far. I'm currently on a 250gig download (Uploads not included) Plan that is relativly cheap. I get free downloads from STEAM, which I use a lot and they are always up in the high 1mbps. I'm currently on Naked Extreme ADSL2+ Big thumbs up for Internode.

Approximate cost: $59