Haven't used them since cheap flights came in. To costly. Service is good but with cheaper alternatives available I won't use them again until they lower their price.

Approximate cost: $975.00

In economy had adequate space, a bit better than most Jetstar flights. Good service reasonable prices. Staff always very polite, professional and smiley.

Approximate cost: $800

I flew a short flight into the country with my Boss (a surgeon). We were flying within the same state and the minimum check in time for Domestic is 30min. We got there 40min prior and they refused to let us on the flight insisting we had to be there 1.5 hours early. Of course we knew this was a load of rubbish especially since the boss flies to the country every two weeks but they refused to let us on with any checked luggage. So my boss boarded the plane and and I took the luggage. I was forced to pay an excess baggage fee (since now I had luggage for two people) and the second plane was delayed by 3 hours (unlike the one I was supposed to be on). I was furious!!!

When we arrived back we rung Qantas to let them know our sittuation and they did not do so much as even apologise properly. They just admitted they were wrong but would not compensate.

Because of their incompetence, I was very very late to the hospital, we had to pay an extra fee which qantas would not refund AND there was a three year old boy that was fasting for his operation much longer and could not figure out why his parents weren't feeding. The reason of course being my boss had to wait for me to bring the intruments which he would have had if qantas had staff that knew the check in times.

I would NEVER EVER use qantas again unless I desperate. Everyone makes mistakes but a situtation like this is just NOT acceptable!!! I see no point in flying qantas as the service is average and the airline is terrible so why not go with someone that can give you a cheaper flight with properly trained staff?

Their service is good and their airfares are reasonably priced. They usually offer a more comfortable service (more leg room etc) then the cheaper alternatives but for shorter flights this is not really an issue. They include a meal in flight which cheaper airlines charge you extra for.

Qantas staff are usually reasonably friendly- but not as friendly as Virgin Blue staff. I like that the snacks & checked in luggage are included in the cost.

I have flown Qantas many times domestically and internationally. The service has been fantastic. I have only experienced one delay and that was an engine issue but we caught up our flight time while in the air. They communicated regularly with us about the issue. The food has been fantastic especially international with magnums as the dessert of choice! The staff were friendly and helpful.

Excellent service, just come back from overseas & business class was fantastic as per usual, well done Qantas for another fantastic flight. And yes we did have Captian Cook flying us which I did LOL over

Approximate cost: $1500

I used to love QANTAS until their prices sky rocketed. I used to use them a lot, but one time while flying, i just didn't feel the same quality as i had felt before, the service had gone down hill, i haven't used them for about 2 years, and i've been flying for 15. i am not sure i will use them again.

On the whole I think the comfort of Qantas flights is probably higher than that of budget airlines, in terms of leg room, but I don't think this is justified by the extra cost, unless on a longer flight. For the short hop I'd sooner pay less and be a little cramped, but if I was flying to WA, I'd certainly consider Qantas. Also, they don't fly into or out of the Maroochydore airport, which is my closest.

i first used qantas to travel from newcastle to townsville with my newborn and 2 year old and couldn't have been more impressed with the helpfullness of the staff. i was really well looked after