I have travelled with Qantas many times throughout my life and have never had anything to complain about, service is good, meals are tasty and seats are comfortable.

Always feel safe flying with qantas. The food has improved on international flights but general cleaning and service has taken a back seat

Approximate cost: $1550

I am a long-tern Qantas fan and client but today's experience at Sydney domestic terminal made me mad. Struggling with many bags alone in a quietly populated area, I had to check in at the little kiosk. No problem. But then I had to get and attach my own baggage tags (and the sticky bits are terribly difficult), then proceed to the bag drop where a weighing conveyor belt awaited. More computers! Luckily, the place was not crowded and I am fluent in written English. All up, the process took me about 15 minutes. There were ' helpers' available but they were helping elsewhere. Apparently, you can check in the old-fashioned way, but this is not advertised and it is a way off. Presumably, you won't know you can do this until you have waited in the check-in and then the bag-drop line, the off you go to the distant human. I am a bit of a Luddite but what annoys me is that you pay top dollar for Qantas and this should be about service. Not everyone is computer savvy, not everyone can manage armfuls of luggage (think elderly, infirm, wheelies, et al), and not everyone can read English. I expect to do a lot of my own work if I fly with a budget airline but I expect a much higher standard from Qantas.

I have travelled to the UK a few times and have always flown Qantas yes you pay a bit more than the cheapie airlines but it is worth every cent they make my flights enjoyable as I travel alone mostly and they are extremely helpful and the service is great

Mostly Qantas is an Okay airline, and to give them credit for the good, they do seem to have good service and staff work well within the strict guidelines that puts constraints on the industry (I used to live with a flight attendant so I know there is a lot more to things that go wrong and annoy us than we realise). There is one major frustration I had with Qantas when on a regional flight from Wagga to Sydney then a connection with Aeropelican to Newcastle (this was a few years ago when Qantas did not do flights to Newcastle). I was flying because I had a very important family event in Newcastle and couldn't get the day before off in order to drive. So it was important that I got to Newcastle by the afternoon. I organised my flights with generous time between flights and would have had three hours to spare in Newcastle if all went to plan, and if it didn't it would have still meant I was early. The Qantas flight was delayed because of THEIR plane having mechanical problems, so the flight left late but although it would be tight, I knew I would make my connection, except due to various reasons I can't remember what they said, the flight took longer than it was meant to, so the staff came around to check who had connecting flights so they could call the airport midflight and arrange for us to be put on the next available flight...I was very upset and angry when they refused to even contact aeropelican simply because they supposedly had a policy where they don't communicate with other airlines. I felt this was very stupid since all of this was out of my control, the first delay was their fault and I could not exactly make a phone call mid flight! I was very lucky that aeropelican were more flexible and they fitted me on the VERY LAST flight for the day and I was only a little bit late. To add to the problem, when I got to Newcastle, I found out that Qantas had lost my luggage and not passed it on to aeropelican (because although Qantas wont talk to another airline, the luggage transfer between airlines seemed to be a standard thing for them...when they aren't losing the luggage)

they are good but very expensive days are getting harder and they need to lower their prices but apart from that they are very good

I am Frequent Flyer and I work in FIFO roaster and I am using Qantas service ..and its great..recentely they have added service to chose online food type..which is very convineant and being a muslim now i get food of my selection"Halal"" food ..which is very appreciated.also recentely added service to self boarding ticket and self luggage tagging .Quite impressive.Staff are very friendly and help us..to use thier new service.

I love flying qantas - very professional and friendly. They treat the kids great. The frequent flyers rewards points helps also.

I always use Qantas to travel where ever I go as they serve foods that are suited to my diet or airlines i have to bring my own. The staff are so friendly and the planes are clean and neat on the inside.

Service is Qantas is very very good. Only the problem is, in economy class, the seats are very compact. Apart from this issue, I love to travel in Qantas.