I employed Star city for an interstate move as they were good value and had good reviews. It was one of the worst choices I have ever made.

While loading the truck and about half way through my items the guys told me that I was almost at my allowed m3 limit which was 55m3. I measured the truck and found that I was no where near my limit and told them to keep packing. They did, but their boss who they were calling told them to stop as they had another load to pickup. They eventually stopped at 47m3, leaving 8m3 that I paid for but could not use. They simply shut the doors and left, leaving me with heaps of items that would have easily fit if I had been able to use all the space I paid for.

I crammed as much as I could into my vehicle and small trailer, but was left with many items I was forced to throw out as I had to leave the next day.

The total loss to me was around $2500. I have contacted Star city several times in an attempt to rectify the situation but they ignore emails, or put you on hold until you hang up (10 min plus)

It baffles me how cowboy operators like Star city are still allowed to operate. AVOID THEM AT ALL COST

Approximate cost: $11000

Definitely would not recommend.
Items disappeared
90% of belongings damaged
Zero care from staff
Totally unprofessional

Four weeks later they are not returning emails.
We’ve reported the stolen items to the police & lodged claims with our own insurance company.
We’ve also advised our credit card company of Star City and their set up and they have flagged Star City as a potential risk.
Our experience with them tainted our move abs has been incredibly stressful.
Star City have shown no care or responsibility for anything (theft and or damages).
If you use them you’ll regret it.

Approximate cost: $6000

Furniture has been missing for five days - found it in a towing yard in the rain after it crashed and damaged everything on it. No one from the company has called us!!! The truck looks nothing like the pictures.. they’ll take your money but forget about calling you . Appalling service - moving is stressful enough. You don’t need your belongings destroyed and missing and left out in the rain and not one phone call to let you know. They use a messaging service so you can’t even call them and they don’t call you back! Paid upfront - twice the amount quoted .. absolutely disgusting practice - be warned.

Would not recommend at all!
My main advice if you have to use them.
DO NOT PROVIDE THEM BANK DETAILS!!

Moving family interstate, our large furniture has been ruined and the service provided was awful (couldnt attach photos, but one would show a foot print, where their “protective” slip ons had fallen off and they used our furniture as stepping stones). They rocked up over 36 hours (day and a half!) late at 8pm at night. Loaders were in a rush and didn’t shrink wrap or use any blankets (even though this was specified on the quote!), leading to the damage shown, and more.

Even though they were 36 hours, late causing us a lot of issues with a 5 month old (which we did not kick up a fuss for) they still tried charging an extra $800 for the move as they said we had more than quoted (which we definitely didn’t as we specifically booked more than required as we were aware they’d receive and sting us) and that it took over two hours to load when it took less than an hour (as we were keeping phone records), we think loaders possibly trying to get extra commission from the move? Luckily I had read previous reviews on here to lock my account. This caused a declined transaction at 8:30am for the full amount plus $800, before they sent a revised quote telling me they were going to charge extra at 8:35am, 5minutes later, as they couldn’t access the money!

They are only providing $200 refund for the damage and awful service. I know for a fact I wouldn’t have seen the $800 again if it wasn’t for the helpful reviews online

Approximate cost: $3200

Arrived an hour early then decided they didn’t want to wait even though they literally were early. Drove off and still charged us the full amount PLUS $100. No one answers the phone on weekends. They use an external “messaging” company so no contact gets delivered to the company whatsoever. I have just filed with small claims court. DO NOT BOOK.

Approximate cost: $1400

These guys damaged $15000 worth of my property and won’t even pay the $1000 their liable for, according to their own contract.

By far the worst, most unprofessional and deceptive Removalist company put there. Am also in the process of filing a complaint with fair trading

Approximate cost: $2000

Our removalists Chris luke troy Shannon joe and sam were outstanding and professionals

Where do we start with Star City Removals.... this was a BAD BAD choice and you should be careful before making yours. Don't make the same mistake as we did.

We booked a move with Star City and received a quote for $650 including piano, furniture and numerous boxes. Whilst we thought this was low, we pressed ahead and booked them over 2 Men and a Truck. Unfortunately, it all went downhill from there.

We were underquoted quoted for the move to entice us to book and were eventually charged 4x the original quote.

We booked the move for an early start and they arrived late at 9 am. After repeated calls, the logistics representative could not confirm when the drivers would arrive, "sorry about that, they are on their way"

To save time and money, we packed all the boxes and covered fragile items with rugs and mats, to make it easier and quicker for the movers to load the truck.

On the companies recommendation, we added an extra mover to help get the job done quicker. Despite paying for 3 guys to make the move faster and more efficient it took 6 ½ hours to load the truck.

One of the guys told me, "this is my first day back, I have been away for 3 weeks with a back injury and usually do the interstate drives and don't do the heavy lifting, sorry". So to save his back, he carries single items, that my 12 old son could have done. Very quickly I realised we had a problem, so I pitched in to save time and get the job done.

I should have called the company to advise them of the problem and dealt with it earlier. Who would have thought it would all down hill and wrong from there.

After the movers had lunch, cigarette breaks, cokes and usual chit chat to pass the time, the truck was packed at 3.30pm. 6 ½ hours to load the truck - we have a problem.

We arrived at our new home at 4.15 pm and as it was getting dark, I knew it was going to be a long night.

At 7.30 pm in the middle of carrying furniture, I receive a call from a representative who was unnecessarily forceful and not interested in understanding our predicament saying, "you need to pay now or the boys walk!” My immediate response was, "you have got to be kidding me.... we are not even half way through unpacking" - "Sorry they say, that's the deal it's not our problem".

After pleading with the movers to finish the job, buying them dinner and giving them a cash tip, they stay for another hour to move the heavier items. At 8.30pm they picked up and left, leaving me with half our house on the side of the road for me to finish the move. At 1 am in the morning, I had to call it a day. Having been up since 5am and too old to be doing this. It took me most of the next day to finish the move.

Are you getting the picture. DO NOT USE STAR CITY REMOVALS.

You have been warned.....

Our experience with Star City removalists has been absolutely terrible. We booked interstate move from northern NSW to Victoria. The issues we faced included:

1) Poor communication and conflicting information pre-move

2) Did not turn up on time, took excessive time to pack up and charged us extra

On the pick up end, they arrived on the day of move very late in the day (after 7pm) and after looking around, advised it was about a 5 hour job to pack/load. However, they did not leave until the next day at around 4pm, and we were charged an additional 13 hours on what we were quoted, automatically deducting this from our credit card without
discussion.

At the delivery end, on enquiry, we were definitively advised that the movers would arrive on Sunday (21st) and that we needed to be on standby all afternoon. We were not yet living on site and waited in the empty house for their arrival. In the late afternoon we were informed by text that they would instead be coming the following day. This meant we
needed to take time off work at very short notice.

3) Significant damage to several items and to walls of house - water damage, structural damage and scratches.

4) Unprofessional behaviour. eg leaving drink cans and rubbish from food they consumed lying around in the house on pick up, swearing and the occasional rude comment on delivery.

5) Poor complaint handling. Despite 2 formal complaints being lodged, no action was taken, just a "your claim has rejected, and the matter is closed." email.

We highly recommend avoiding this company

Approximate cost: $7172

They simply cannot be trusted and as far as my experience goes. There is a reason they are cheap - they provide a shocking, incompetent and amateurish service, charge a number of hidden costs that can’t be disputed and have the rudest customer service I have ever come across.

In amongst the number of issues I faced, they didn’t provide a time for the pick-up so we had to wait for them all day; the removalist turned up on his own and had to wait an hour for a friend (which we were charged an over-hours late fee for); they arrived without the necessary tools for the job; they were incredibly slow (and we were charged extra for this); we were told at 3pm on the day of delivery to the end address that they wouldn’t be coming that day as one person had called in sick (no apologies); they took unauthorised payments from my bank account without providing an invoice or letting us know (I have had to cancel this credit card now); the customer service representative was unbelievable offensive and rude and told us that we “it was our fault and we shouldn’t have booked a cheap service”; the customer service rep also refused to let us escalate our complaint further. We have reported them to NSW Fair Trading and urge you not to use their services. In this day and age, companies like this shouldn’t be able to continue to defraud customers.

Approximate cost: $2000