Bought a wireless broadband next g thingamigig. When I got it, the salesman set up the email address, and as I usually only use my gmail address, I forgot the details. Anyway, circumstances have changed and I wanted to use the security of the telstra email address for business and banking, but as I cant remember the address, Telstra wants to charge me $1 extra per month to start up a new address! Why cant they just find the old one!

This isnt the first time Ive been mucked around by Telstra! I guess when you have the monopoly, anything goes!

Approximate cost: $too much

I have had enough of telstra and there constant mistakes! I always have to contact these people about something they have done and I never get a good response

overall good but there have been some problems regarding communication amongst staff members that has resulted in messed up bills, etc. Staff members are very kind on the phone although the time frame you have to spend on hold is unacceptable..

Moved to a country town and signed up to a Telstra phone, internet and TV package 4 weeks ago. We still haven't gotten the T-box yet, so I called them up to find out what's happening with it. They told me that it was shipped from Sydney to Melbourne and then back to Sydney! WTF! When asked when I can expect to get the T-box delivered, was told that it normally takes a few days, but given that it's close to Christmas we probably won't get it before New Years! WTF! When I signed up with Telstra, I was actually starting to think maybe I had been too rash in avoiding Telstra in the past, but this experience so far is making regret signing up already. They have an attitude problem that dictates they are always right, when they need to learn that the customer is always right. I won't be dealing with Telstra in the future.

We have to stay with the telstra phone service if we want broadband- we have to connect with them otherwise they will not let us have broadband as we are on what they call a pair gaining system leaving us no choice but to use them - holding us to ransom ,they just have to change us over to the other system & let us use what ever provider we want!! So we have had to use a wireless connection so we can get BB .

Don't even get me started on Telstra ............ too late. The worst customer service I have ever experienced, would happily swap for another service provider however they are the only providers of internet in our area - gutted. My partner and I rung three - four times to try and get our phone connected, each time we got a reference number, however when we rung back, we were told reference number didn't exist (all three - four times). During these three - four calls we also organised a bundle with a $10 add on for cheap international calls. This $10 add on was offered/advised by all 3 - 4 consultants (we'd previously explained all my family lived overseas and we wanted a decent phone plan), however when I got my bill I had $166+ in international calls, when it should have been $21+. Rung Telstra and was told that the add on hadn't been 'added on' and it was unavailable on the bundle we selected (despite being told by 3-4 of their consultants it was) - if we'd known this we wouldn't have taken the bundle. Accept we have to pay the bill - not happy though - and enquire about other bundles. Happy for us to swap bundles, if we upgrade, however if we get a bundle which costs less, then we have to pay fees for dishonoring our original contract.

Can't wait for another provider to come to our area, as will happily pay to get out of Telstra contract, and go with them ........... no-one could be as bad as Telstra

This is the edited version of what I really want to say

Got the prepaid broadband.Very fast and reliable service. Highly recommended. The service was excellent and they explained how to set it up in a very calm manner, no pushy sales persons

Over the last months I have started to dread even contemplating ringing Telstra for any enquiry. I think their customer service is just appalling

Approximate cost: $70 internet plan

Called Telstra to see about their deals and offers they had at the time. Was one the phone for over an hour. Was quite annoyed and in the end wasn't given what I was looking for. Not too great.

Approximate cost: $0

Telstra will never have my business ever again.

I tried to get my existing account relocated which they said was easy enough and should only take a few days. 2 weeks and 6 phone calls later, they announce they can't relocate it because of technical issues so they decided to cancel free of charge, begin a new contract free of charge with a new wifi modem free of charge. Sounds to good to be true right? I realised it was after another week waiting for the package to arrive. They said they had no record of the new contract deal, I currently was not connected to any Telstra service and I had an outstanding bill. This means I was to pay the existing bill, my disconnection fee and I'm sure there was something else. After 6 weeks of frustration, expensive mobile calls (over 20 hours in total), I refused to pay any of the money owed to Telstra and told them quite honestly that they owed me money for all the hours wasted on Mobile calls that sent me in circles.
The tech support crew aren't much help either, I'm not good with accents.

Ombudsmen was no help either because Telstra was 'actively trying to solve the problem'. Pfft.