Amazing.... Prompt, organized, efficient, understood my needs for travel, best price (I contacted lots of agents), great understanding of my requirements travelling with children (aged 6 & 10). Told Mary everything we wanted to do on stopovers etc & she organized it all for us... hassle free, price conscious & family friendly. Wouldn't hesitate to recommend ELT to anyone..... Travelled OS several times previously & Mary has been one of the most helpful agents :-)