What an experience!
Out for Mum's 50th on a Monday evening - 6 people
Mum had been before and loved the food!

Upon entering the restaurant I informed the employee of our booking, she informed us we were not there with a short "nup" so we tried some other names but no luck and she walked off - apparently not interested. When she returned a supervisor/manager approached and quickly solved the issue by sitting us down on a table for eight that had a "no show" booking, we sat down.
Menu was quite small however being a fine dining restaurant this was expected.
Waited a while to order drinks but apologies were made and we were in no rush.
Got drinks straight away (except for a coke we had ordered) and wine was hastily poured by employee who left quickly - I should point our it was a Monday night and there were a fair few spare tables and enough waiters to cover them...
When the employee returned she asked if we were waiting on any more people, my mum replied with "no we are ready to order".
The employee informed my mum that "she would not be spoken to like that" and I quickly tried to calm the situation by ordering some starters.

I have previously worked in hospitality for many years and have served the most horrible of customers - however we are the kind of customers who can't bring ourselves to complain over a hair in a meal!

I have never witnessed such rude behavior from hospitality staff in my life, I felt like we were an inconvenience to the employee who was serving us.

My mum got incredibly upset, she did not understand what had happened, so I gave another employee the money for the bottle of wine we had ordered and we left.

On our way out the employee who had been serving us scoffed and said "Oh, you're joking"

Save your money and go into town for a night out for food of the same price and service with a smile! I'd rather pay that extra in travel than ever set foot in Platinum again!

Approximate cost: $28-35