I saw two doctors at South Yarra Medical (Dr Elaine Sung and Dr Hansra) and both were excellent. Most of the receptionists staff are friendly and efficient. I will definitely be going back.

Amazing food and great selection of drinks. Service was great too. It is also conveniently located near a train station, a good thing when you want to indulge a bit on those yummy cocktails. Highly recommended!

They are the only restaurant that does the delivery on time (i.e. when they say they will). The food is usually great but watch out - 'medium' can actually be really hot.

My husband and I cannot believe the 5/5 star rating for Shelly Removals on this website, and I wonder how many of the reviews here are actually from genuine customers. Our experience is from February of this year.

We were moving from a 2-bedroom apartment to another 2-bedroom apartment, and they were very near each other – about 800m apart. I am a meticulous person and after checking all the reviews on the Internet and getting quotes from over 10 removalists, I decided to go with Shelly. Sadly, my experience just goes to show that you cannot rely on online reviews, and nothing beats genuine recommendations from friends, family and colleagues that you trust.

I would've thought that the job in hand would be a relatively small one, maybe taking about 3 hours in total. This expectation was based on the fact that 1. We were moving from a small 2-bedroom apartment, not a house, 2. to a nearby place, and 3. a similar load took two guys about two and a half hours to load and unload in New Zealand.

Instead, it took two guys from Shelly Removals about 7 hours, and cost us nearly $1000 (this is including the $250 charge for packing the previous day). It is ludicrous considering that 1. A lift was booked for them for their exclusive use in both apartments (moving from a 4th floor apartment to a 3rd floor apartment). 2. Everything was packed neatly with no loose things 3. We had given away our refridgerator and washing machine to our friends the previous day, ie no big electronic appliances to move, and finally 4. We ended up moving the small appliances and clothes ourselves the next day because I just got fed up with how excruciatingly slowly they were working.

I've never seen any movers ‘move' so slowly before – they were two young, fit guys. When I tried to speed up the process by helping, I got told that I shouldn't as it may invalidate their insurance policy. It was one of the most frustrating experiences I've had, watching these two guys drag out the process. For example they would load up the lift, go down, then take one item at a time to their truck. Instead of both of them working, one of them would be carrying the items while the other stayed in the truck the whole time. I don't know why - I've never seen anything like it before. I didn't even see one of them break a sweat during the entire move. As you can imagine, clearing up each lift load of things took extraordinarily long time. The only reasonable explanation I can think of is that they were doing the job deliberately slowly, as they were on an hourly rate. Honestly, it would've taken my husband and me less time to do the moving ourselves.

The only positive thing to say is that the furniture was moved carefully and no damage was incurred.

As a last insult, I noticed that we got charged $25 for toll and also for travel time. Their website says “additional costs may be required if road tolls are encountered during transportation of goods.” Notice the word “DURING” transportation of goods. As I sad earlier the apartment we were moving to was barely 800m down the road (i.e. no toll!!). When I complained, they just kept saying it was because they used toll when they were travelling from their depot to our place in Southbank. They didn't seem to understand why that trip wouldn't count as “DURING transportation of goods”.

In addition, we got charged travel time. Beware, in their emails to you, they tell you that “no travel time charge back and from depot – door to door only – up to one hour from the depot”. Most people, after reading that, would assume that as long as it doesn't take more than an hour from the depot to your place, they won't charge you travel time. The truth is that if the COMBINED travel time TO and FROM their depot is more than 1 hour, they will charge you travel time. In our case, they claimed that each to/from trip took 45 minutes, with the use of toll road, and at times of the day far away from the rush hour. When I looked it up on google maps, neither trip should take more than 30 minutes each at that time of the day. But no, apparently it took 45 minutes each, with a combined total of 90 minutes, so we got charged travel time for 30 minutes. Basically they can say whatever they want and charge you whatever they like – how are you going to contest it, unless you actually ride in the truck with them to and from the depot?

I am planning to make an official complaint to Consumer Affairs Victoria, as I have saved all the email correspondence and documents from Shelly Removals. In the mean time, I would suggest that you try and get a quote for the whole move (not just an hourly rate) and get them to give you a written confirmation of all the extra charges, if you don't want to be shocked to see the final amount on the bill at the end of the move. That is, if you still want to go with Shelly after reading this review!