Plum diagnosed the problem with my heater in 5 minutes, replaced the faulty part , recommended I replace another part that was degraded and were an absolute pleasure to deal with. I cannot recommend them highly enough!

Approximate cost: $485.00

Woolleys Plumbing Charged Me for Doing Nothing

Stay away from Woolleys Plumbing unless you want to be charged exorbitant prices for no service and like to be bullied!
In July 2011 my heater started to turn itself on and off. I found Woolley's in the yellow pages under heater repairs. They came out had a look and advised me that the fault was with remote control and that if they took it away I would have no heating until it was returned. They advised me to put up with the fault until the weather warmed up. They charged me $195.00 for this. I put up with a faulty heater for the whole winter on their advice. When the weather got better I called them and they took the remote away for testing. There was nothing wrong with it. Then they took the circuit board away for repair and advised that now the heater was fixed. They charged me $703.51 cents for this. The next winter came and the problem started immediately and was, if anything worse than before. I called Woolleys and advised them that the fault had not been repaired and they told me, quite aggressively, that all the warranties (parts and labour) had expired so I was back to square one. I called another company who, within 5 minutes, had tested the unit and advised that the flame sensor was not working and had never been cleaned. They also advised me that another part had been left disconnected. I was charged $350 for the repair and new part and was left with a working heater.
I contacted Woolleys and asked them to refund me the $703.51 only. I was ready to forgo the initial $195.00 in the spirit of conciliation. They first advised me that I would get nothing, then advised that they would reimburse the charges I had paid to the other company when I advised that I was going to Consumer Affairs and the Master Plumbers Association.
I disputed this and escalated the complaint to Consumer Affairs and the Master Plumbers Association. Woolley's was advised to resolve this complaint to MY satisfaction. By this time I had advised them that I wanted the full $898.51 as they had been so aggressive and difficult to deal with. They did not listen to the recommendations of their Association and instead sent me a cheque for the 703.51! By this time, I was pretty tired of it all and I cashed that cheque. I have been told by both Consumer Affairs and the Master Plumbers Association that Woolleys Plumbing is now on a register so if any other complaints are lodged against them there may be an investigation into their failure to meet their obligations to provide a fit for purpose service under the Australian Consumer Law.

Approximate cost: $898.51