I bought a new computer motherboard that was faulty out of the box (broken CPU socket pin). I returned it the next day for an exchange and they told me right to my face that I had broken it and I was trying to steal a new one from them. They flatly refused any sort of responsibility and said it was impossible for it to have been sold that way. I asked if they inspected all their motherboards before selling and they said no. I have bought a lot of stuff from them both for me and my company, but I have never had to return anything. Returning an item is the real test of a company. They want the profits, but are not prepared to accept the responsibility for the products they sell.

Approximate cost: $165