My kids managed to break a window on a Sunday late evening. I desperately googled window repair services and was lucky to find Frankston Glass. Mick answered my desperate SMS on a Sunday night, quoted a very reasonable price, turned up the next day, Monday, at 8:15AM and did an excellent job: the glass was fitted perfectly and the area around was carefully cleaned. The fact that EFTPOS and credit card payments were accepted was also very handy. Thank you Mick!

Approximate cost: $178

For years I was unable to find a hairdresser who could do my son's haircut so that it won't require tons on gel in order to look nice. That is until I've found Juniper Salon. Joy did a great job: she was on time, very friendly and made my son look fantastic. While waiting I watched how other customers were looked after - and felt envious I was not one of them on the day.

Approximate cost: $22.50

When my microwave motor broke and a lady from Conder Appliance returned my call offering to pick it up from my place free of charge I could not believe such an amazing service still existed. She also advised the final cost upfront, which was a very reasonable amount by the way. The next day, Friday, she called and advised that the required part was unavailable and offered to drop off the microwave at my house (it was still able to heat food) so at least we could have it for the weekend. Again, my amazement and gratitude were boundless. From there it went downhill. Starting from Monday the said lady stopped returning my calls despite several messages left. Once when I called from a hidden number she picked up the phone and said she would call me next morning. I never heard from her since. I managed to find another repairer who quoted exactly the same reasonable price as Conder Appliance Service and although I had to bring the microwave to his shop myself I had it back in a working condition in 1.5 days.

My microwave motor broke and needed replacement. Sam from SMS Electronics was a life saver: his business is opened on Saturday morning which was great since I work full time and it was hard otherwise to arrange the time to drop off the microwave; his price was very-very reasonable and I was advised upfront about the final cost, so no surprises; I had my microwave back in 1.5 days working properly. No-frills old fashion business. Sam is also open and clear about when it is worth repairing an appliance and when not.

We have only came to Ludlow for coffee and cakes. The interior was very inviting and the location was superb. It was a huge disappointment! Being in Melbourne - the coffee capital of AU - we got a watery brown substance which had nothing to do with the usually wonderful aromatic and creamy drink you can so easily find in Melbourne. To make things even worse, we were with some guests from overseas, so disappointment was coupled with embarrassment. If the food is good in Ludlow, then sure go there, but please avoid coffee until they change their barista.

I have been using this store for years. The fish is always fresh and in excellent variety. Had a couple of hiccups with the service but it was rectified by the owner with sincere apologies and right product provided. Genuine family business. I am looking forward to continue using this shop.

We visited Melba for lunch on a weekday. A friend highly recommended this place where he had dined with his two kids. The interior is nice and elegant, the service is fantastic, ethnic food stations have very authentic feel, however the food variety was disappointing. Very limited choice of seafood (literally 4 types only), very few Indian curries, only 2 Chinese stir-fries, etc. For a buffet style place with $$$$ price we expected more. Japanese sushi, miso soup and sashimi were nice though. Judging by the good reviews and the fact the restaurant was busy at the time I suppose that we simply might have been unlucky on that particular day. But that was our experience. Will probably not go again.

Fantastic public primary school, great principal, very good teaching staff and plenty of support staff. Grounds are well maintained, facilities are very good. The principal knows children by name. The children who need extra help and those who are ahead are given appropriate help or challenges respectively. The school has chess club and several sport teams. The school also features vegetable patch and weekly cooking lessons 1 term a year per class. Camps (grade 4, 5 and 6) are well organised. Teachers are offered regular training and teaching scope is coordinated between teachers of the same year level. The school also has proper classrooms (no open classrooms) with heating and cooling, and children always address the teachers by title and surname, i.e. Miss Jones. The school staff is always listening to parents' concerns and does its best to accommodate parents' preferences.

Fantastic service and great product. Damien is not only a knowledgeable specialist in his field but simply a very pleasant person to deal with. He and his team practically flipped over backwards to accommodate our requirements, which for various reasons were not straightforward. I highly recommend DPP Hydronic Heating to anyone.

Wonderful Italian food in a cosy atmosphere. Great family restaurant with a very "local" feel to it. Our whole family loves it and we only regret that we did not know about this gem before. The servings are very generous, especially the famous meatballs. The veal scallopini is to die for. The only dish that I did not like too much (although still OK) was Pizza Alla Nona: most of the ingredients are salty to begin with so altogether I found the dish too salty. But could be just me...