Unfortunately, I did not read the reviews prior to buy an item at this shop. I bought a modem listed on their website, but the model shown on the link did not match the was that was being actually displayed. Unlucky me I did not realized of this but just after two hours that I bought it the technician did. I rapidly wrote to customer services to work out on how to change the product for the right model (not even getting the money back). Jeff, after a long waiting period just gave me a big "NOT OUR PROBLEM, SORT IT OUT YOURSELF, THE PRODUCT IS WORKING". Literally, the product is just as it came, the box is in perfect shape and everything is untouched. I tried to reply again to find the right after-selling service customer experience and told them that I was even willing to pay a fee in order the get the right product, just because I did not want a product that I would never use. Once again Jeff's answer "our answer to this request is still the same. We supplied the correct product and are not obliged to accept returns". Sadly, I will have to find my own solution for this trouble and definitely learn my lesson to look that the product the are offering is actually the one displayed on the website. But, unfortunately these are the kind of situation where companies "prioritize policy above the customer needs" and make everything possible to make you feel guilty and have the worse customer experience. Definitely, I will never waste my money here again and I strongly advice you not to.

Approximate cost: $30