I made an appointment a couple of days ago for an appointment at 4.30 this afternoon. I arrived early around 4.20, was seated, given a cape and offered a drink...and then for the next hour I sat there without being further acknowledged or updated. The salon wasn't extremely busy, and a person who entered the salon some time after me commenced her treatment.

Eventually I got up and said I had to leave - to which no-one seemed surprised or bothered to ask why.

One of the hairdressers who seemed to be the senior hairdresser seemed to be spending a large amount of time straightening one person's hair - while there were two of the junior hairdressers sitting around doing nothing.

I have been here before and encouraged to write a positive review as I had a positive experience - so felt it only fair to share my extremely negative experience.

Yes, I understand they were busy over Christmas, however if they were so overbooked that they could not fit me in, then they should not have given me an appointment at all.

I cannot believe I left work early especially for the appointment, sat there for almost an hour with no recognition or update, and no concern as to why I left.

My previous long-term hairdresser had sold his shop, so was looking for another great hairdresser - and found Hair Diorsa through internet reviews.

Luckily I was paired up with Ani, who was so amazing on our first consultation (although the salon was so busy), to explain where my previous hairdresser had gone wrong with my hair, and the damage which needed repair.

I've since had my second appointment with Ani to get colour put into my hair - and everyone has been complimenting my hair all morning.

Ani really knows her hairdressing and is such a lovely person, as are all those at Hair Diorsa.

Approximate cost: $200