I don't why I keep going back but the previous visit will definitely be my last.
Every time I go there, they stuff up my order, they leave things out of the packs or the food looks terrible. The staff are hopeless, always mucking around out the back (they think we can't see them) they are slow, forgetful and constantly make mistakes. They are all very young and there never seems to be anyone taking charge.

Recently my order was stuffed up very badly and I didn't realise until I got home so I rang the store. The manger of the store told me she would replace my order complimentary at another time to make up for it and asked me what I had ordered. The next time I went there to collect my complimentary meals (it was two meals) I did not receive the second drink. The manager then argued with me stating that I only ordered 1 drink not 2 originally and they were only going to replace one drink. I told her she had it wrong and that I had ordered 2 combos which come with 2 drinks. I did not get my second drink, she argued with me and refused to give it to me. This was supposed to be a complimentary order to make up for the bad service I got last time but she actually made this experience worse then the first. All over 1 can of drink.

I have been dealing with this store for the last 5 years as we have a lot of different pets - 2 dogs, 2 cats, birds and fish. Even though I have my favourites all the staff there are wonderful. They are very helpful and full of good advice. I have recommended them to many of my friends that have pets.

I have dealt with Bubbys Playpen several times over the last 15 years having had 4 children in this time. I have always found them to be extremely helpful and the cheapest in Brisbane when it comes to hiring. They even fixed my pram for me when it was out of it's warranty period and did not charge me a cent. I have had my car restraints installed and inspected as a service they supply for day care mums. I have found the staff to be helpful and polite. I have recommended their services to many of my friends and family.