Hi this is Nikki, Unfortunately we had to move from our premises in Chermside. This was totally unexpected and so we have had to put a lot of our services on hold until such time we can find the right premises for our business. I'm sorry if anyone has had trouble contacting us, if you have a scoop on ocher, scoop on should have contacted you and advise you of our situation. We have been offering the option of exchanging your purchase for services on our mobile menu. Please feel free to email me at [email protected] to discuss further redeeming your purchase. My apologise for any inconvenience caused.