I don't know why vendors use this company. Completely useless. Why cannot people contact you? HOW? I need a phone number (that works) I want to speak to a human. I know it's busy and stressful, but it is for everyone else too.

I was sent a message stating that delivery will occur on the 18th? no delivery yet... no way to contact you....

How am I supposed to find out what is going on, when I cannot communicate with you? SO RIDICULOUS!

My suspicion is they use freelance independent drivers - not ‘employed’ hence there is no formal contract to perform or deliver a level of service.
I had a delivery expected, but on,y received a con number *after* they failed to deliver. Then called for redlivery or pickup - they had no idea who, where or when the parcel could be rerouted.
I offered to go to their ‘depot’, but apparently that’s unmanned... (a post box??)
I have a customer care reference number, but they couldn’t find that either...

Apparently they’re going to attempt a redelivery today - but i’m not hopeful. The only other choice (if they actually found the parcel) was to return to sender, then try sending again (!) at extra cost to me.

Maybe that’s their income strategy while I put off other appointments, or perhaps they’re run by the government - they’re certainly inefficient enough.

I wouldn’t recommend this courier company at all.
My issue is asked for a re-delivery to take place on 14/11/2017
Called them they told me wouldn’t be delivered on my requested date.
Had to take time off work.
Will be taking it up with sender on why they use this incompetent company to handle items of $2,000 worth.

AVOID this company if at all possible, or at least look at the number of negative reviews they have. Undermanned help lines, unprofessional if not incompetent deliveries.

Would definitely give zero stars if able. Ordered goods from Pet Circle on the 13th of September. Arrived Couriers Please on 15/09/17 at Port Melbourne Depot. Have called everyday since the 21/09/17. Said they would call back everyday..have not. Said address was incorrect but DHL Fed Express UPS and Aust Post find it with no issues and have for the past 20 years. Cannot speak to a Manager cannot speak to Depot involved. This Company are pathetic and should not be in business the left hand does not know what the right hand is doing. Looks like someone else's cat is being well fed. Will not use Pet Circle again if they use this courier. Bad Experience. Just received a package from China today took 4 days.

NO STARS if it were possible!!! Absolutely pathetic service provider!!! How do you claim to not have received or have a package when there is a tracking code for it??? Disgraceful!! I will shout out as much as I can that NO ONE use your business EVER!!!

NON PAYMENT OF LEGITIMATE INSURANCE CLAIM.
I will avoid this organisation in future, as they refused a very valid insurance claim for no good reason. My item was very well packed in layers of bubble wrap then surrounded in a lot of packing beads, yet they still managed to damage it, and flatly refused to pay up on the insurance. They claim that it should have had even more packaging, but the reality is that their very rough handling was clearly to blame. I suspect that this is their default response to all the items that they damage! They have not examined the packaging or damaged item, and based their response on the photographs I supplied. Not a happy customer.

The worst service I have ever encountered, thy lie, lie and lie again....and then lie again....assuming that you have hours to wait on the end of the phone only to get disconnected upon answering.. AVOID BUYING ON LINE FROM ANY BUSINESS THAT CONTRACTS TO THIS CIRCUS....(they will probably change the operating name when enough people complain_

These guys are cowboys. They have held onto my package for 10 days with no attempt to deliver. I am fairly certain that it has been lost or stolen, but they refuse to tell me why it has not been delivered.
They lie every time you call them.
Do not use couriers please.
AVOID AVOID AVOID

What's the point of a courier service if they can't promise to deliver a package to a location on the day it HAS to be delivered?

I booked a courier for a 9 am pickup which was confirmed by the invoice but still no show at 1 pm with no contact saying why they were late. What's the point of having a pick up time on a booking form if it means nothing? I don't care if the fine print and company line on the phone quotes rules that they can't guarantee same day delivery. What's the point of being a courier service if you can't deliver a package for a paying customer when he needs it delivered?
Wasted my day waiting for no service, waited on hold while waiting for service to be checked only to be told at 1 pm the courier would be there at some point when I needed the parcel delivered an hours drive away in 2 hours.
Terrible service, terrible policy, terrible definition of a courier service.