stay away from this company!!!!
pathetic service - drivers can keep your parcels in their vans at their homes for whatever period they like with no accountability or care of couriers please head office. then they pass your parcel to a third party company for delivery without updating the tracking history. Antiquated system that obviously doesnt work. each time you call to get an update the story changes and another day added for delivery. If you are lucky you get your parcel in a week for overnight delivery paid service! Operators have no care, no responsibility!

do NOT use them - there is many other options out there that provide a professional prompt service

Terrible service, failed to deliver my package and would not take responsibility for the loss of the item. Tracking information was in-accurate, and went un-updated for almost a full week so I had no idea where my package was or if they intended to redeliver it. Had to request a refund from the supplier.

Worst courier company, they lie, never deliver and always say no one is home when I'm always home. I send them emails explaining that I have a child with multiple disabilities and I can't collect from the pick up location as there is no suitable disability parking, but they don't care. Don't not use this company

CouriersPlease is the most unscrupulous, dishonest, unreliable, incompetent courier service I have had the misfortune of dealing with in 21 years. Bought a book of Metro Gold coupons in 2018 and needed to use one of the coupons for an urgent pick-up on 17 June 2021. After struggling for 45 minutes to get through to a call centre to make a booking, I was told that I could not because of an alleged outstanding debt, which is complete nonsense. Wanted to resolve this directly with their accounts department but was told that I had to wait for someone from accounts to contact me within 1-2 days. As it did not happen I contacted customer service again on 21 June, and on 22 June (ticket #: 4318275), and was given the same spiel each time. They therefore took the $149.90 I paid for the coupons but are refusing to provide me with the service I have a right to. They continue to waste my time claiming a debt which they cannot or will not substantiate. Frustrating because I now have to waste even more time trying to get assistance from Consumer Affairs, VIC, and the ACCC. Take note people.

Terrible. The worst courier company ever. They never deliver on time and usually leave a card saying they tried to deliver when they haven't even rung the doorbell. In addition, there's nobody you can call and their form to submit for help just results in more delays and refusals to redeliver. As a customer, I am going to actively boycott any company that uses these terrible couriers.

Approximate cost: $180

Would NOT recommend! Received notification saying package couldn't be delivered as no one was home - it's a business address - it was during business hours - there were 17 people at work. Driver clearly just couldn't be bothered. We have mulitple deliveries arrive every day from more reputable couriers with no issues. None of the tracking numbers they gave me allowed me to arrange re-delivery. Very difficult to contact them. Now I am expected according to them to go several kilometers away to collect myself after paying for postage!?!

Unreliable delays. Avoid this useless mob

Approximate cost: $59

Two packages delivered this week from Couriers Please, two packages marked as 'Sorry We Missed You' despite the fact that I am in lockdown, so there is literally no where else I can be except for at home. Doorbell wasn't rung, nothing. The driver clearly couldn't be bothered to get out of the truck. So now I have to wait for lockdown to end before I can collect from the news agents because they refused to redeliver.

Approximate cost: $1

The WORST!! just lies and more lies. They never pick up the package and when you ring them its just more lies and how they are working with their service partner to escalate the issue and you will get a call back from their resolution team - more lies!! You never get a call back. Meanwhile the packages never get collected and you waste more time chasing them. They just hope you will cancel your order and they can be rid of you. Yep, you got that right I will never be using this excuse for a company ever again. If you value your customers and your sanity do not ever use this appalling company for your shipping needs. Less than zero stars.

TERRIBLE. I am in Canberra, they regularly fail to arrive on the booked day. I've given them multiple chances to redeem themselves but the same thing happens every time; THEY JUST DON'T SHOW UP ON THE AGREED DATE, they have an 8 hour window between 9 and 5 and they still don't show. Would give ZERO stars if it was possible.